Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ma'at Bey

CHICAGO,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

29
29
years of professional experience

Work History

Customer Service Sales Representative

Signature Forum /Venator
Chicago, Illinois
02.2017 - Current

Performance of 80-300 outbound calls per day.

  • Take incoming chats.
  • Establish immediate rapport with guests by listening and showing empathy.
  • Inform customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Schedule first time consultations for patients interested in vein treatment, plastic surgery, hair loss, dental implants, weight loss and depression.
  • Act as liaison between patients and clinics.
  • Coaching
  • Quality Assurance

Home Care

Private Patient
01.1997 - 01.2017
  • Travel with patients to doctor's appointments.
  • Light housework.
  • Food preparation.
  • Provide light stretching exercises for patients.
  • Assisted children with reading and homework.

Manager

Heavenly Nibbles
Huntsville, AL
05.2014 - 07.2016
  • Trained employees and maintained safe, secure work environment; developed personal growth opportunities.
  • Provided oversight and direction to employees by always being willing to get my feet dirty.
  • Created spirit of teamwork and unity among group that allowed for disagreement over ideas, conflict, and expeditious conflict resolution.

Technical Support

Simple Helix
Huntsville, AL
04.2012 - 05.2013
  • Took inbound calls.
  • Provided sales support.
  • Processed payments.
  • Identified customer's product and service needs, by listening then asking probing questions.
  • I offered best solution available that would be financially feasible, yet would provide resources necessary for efficient running of website.
  • Troubleshooted and solved wide range of customer support issues.
  • Monitored website interaction with servers to ensure overloading did not slow down processing speeds of customers on shared servers.
  • Added patches for Magneto Zend Framework.
  • Suspended and activated individual accounts.
  • Migrated accounts between servers.

Education

College Coursework Completed 125 -

AIU
Online

Human Rights Training -

USIDHR
Online
4.2021

Native American Studies: American History -

Healing Wings Institute
Online
2005

/ Home Care Training - undefined

Jewish Vocational Services
2002

High School Diploma -

Thornton Hight School
Harvey IL
06.1996

Skills

  • Written Communication
  • Computer skills
  • Adaptability
  • Team building
  • Coaching
  • Tech Support
  • CRM
  • LiveChat
  • Microsoft Office
  • Google Docs
  • BRIA
  • Typing speed 64wpm 94% accuracy
  • Cisco AnyConnect Software
  • Citrix

Accomplishments

  • Order of The Great Seal West Khalifa, Teacher Accreditation.
  • Home Care Certification.
  • Human Rights Training Certification.

Timeline

Customer Service Sales Representative

Signature Forum /Venator
02.2017 - Current

Manager

Heavenly Nibbles
05.2014 - 07.2016

Technical Support

Simple Helix
04.2012 - 05.2013

Home Care

Private Patient
01.1997 - 01.2017

College Coursework Completed 125 -

AIU

Human Rights Training -

USIDHR

Native American Studies: American History -

Healing Wings Institute

/ Home Care Training - undefined

Jewish Vocational Services

High School Diploma -

Thornton Hight School
Ma'at Bey