Ma'at Bey

Performance of 80-300 outbound calls per day.

• Take incoming chats.
• Establish immediate rapport with guests by listening and showing empathy.
• Inform customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
• Schedule first time consultations for patients interested in vein treatment, plastic surgery, hair loss, dental implants, weight loss and depression.
• Act as liaison between patients and clinics.
• Coaching
• Quality Assurance

• Travel with patients to doctor's appointments.
• Light housework.
• Food preparation.
• Provide light stretching exercises for patients.
• Assisted children with reading and homework.

• Trained employees and maintained safe, secure work environment; developed personal growth opportunities.
• Provided oversight and direction to employees by always being willing to get my feet dirty.
• Created spirit of teamwork and unity among group that allowed for disagreement over ideas, conflict, and expeditious conflict resolution.

• Took inbound calls.
• Provided sales support.
• Processed payments.
• Identified customer's product and service needs, by listening then asking probing questions.
• I offered best solution available that would be financially feasible, yet would provide resources necessary for efficient running of website.
• Troubleshooted and solved wide range of customer support issues.
• Monitored website interaction with servers to ensure overloading did not slow down processing speeds of customers on shared servers.
• Added patches for Magneto Zend Framework.
• Suspended and activated individual accounts.
• Migrated accounts between servers.