MAAZIN MALVI
Sugar Land
Summary
Motivated service member known for successfully handling customer issues with positivity. Committed to excellent customer service, reliability, and effective work.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Agent/Customer Relationship Officer
Raha Properties & Investments LLC
Sugar Land
09.2023 - Current
- Maintain accurate financial records, including accounts payable and receivable.
- Manage general ledger reconciliation, producing monthly financial statements.
- Gather and issue client invoices in a timely manner.
- Contacted and followed up with tenants on renewal notices.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Recommended clarifications and changes in program policies to director of property management.
- Collected security deposits from new tenants.
- Encouraged prospective tenants to fill out applications after property tours.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Managed multiple projects simultaneously while meeting deadlines.
Server
Eggcellence Cafe
Sugar Land
02.2020 - 10.2022
- Provided exceptional customer service by greeting guests, taking orders, and processing payments.
- Handled cash transactions accurately, and ensured secure cashiering practices.
- Communicated menu changes, daily specials, and upsold additional items to increase revenue.
- Resolved customer concerns with professionalism and efficiency.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Filled condiments and napkin containers during slack periods.
Volunteer
Helping Hand for Relief & Development
03.2019 - 10.2019
- Assisted in organizing, resizing, and consolidating donations for distribution
- Participated in community outreach initiatives to raise awareness of the organization’s mission
- Collaborated with team members to manage new clothing distribution programs in rural areas
Education
Bachelor of Business Administration - Finance
C. T. Bauer College of Business, University of Houston
Houston, Texas05.2025
Associate of Arts - Business
Houston Community College
Houston, TexasSkills
- Fluent in Urdu
- Adobe Photoshop
- Microsoft Word
- Microsoft Excel
- Outlook
- Customer service
- Data interpretation
- Project management
- Relationship building
- Problem solving
- Conflict resolution
- Time management
- Team building
Websites
Hobbies and Interests
Avid Automobile Enthusiast
Activities
Helping Hand for Relief & Development, Volunteer, 03/19, 10/19, Assisted in organizing, resizing, and consolidating donations for distribution, Participated in community outreach initiatives to raise awareness of the organization’s mission, Collaborated with team members to manage new clothing distribution programs in rural areas
Affiliations
- Working Out
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Certification
- Microsoft Word Certified
References
References available upon request.
Timeline
Leasing Agent/Customer Relationship Officer
Raha Properties & Investments LLC
09.2023 - Current
Server
Eggcellence Cafe
02.2020 - 10.2022
Volunteer
Helping Hand for Relief & Development
03.2019 - 10.2019
Bachelor of Business Administration - Finance
C. T. Bauer College of Business, University of Houston
Associate of Arts - Business
Houston Community College
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