Mabel Figueroa Pacho
North Miami Beach
Summary
Customer Service Representative B2B that enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Business Customer Service Representative
AT&T
10.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a professional manner.
- Maintained detailed records of client interactions, enabling efficient tracking of progress towards issue resolution or sales goals.
- Streamlined communication with clients, providing thorough information on products and services tailored to their needs.
- Collaborated with cross-functional teams to ensure timely resolution of customer issues and maintain high-quality service standards.
- Managed high call volume while maintaining excellent rapport with customers, consistently receiving positive feedback for professionalism and service quality.
Customer Service Representative
Publix
10.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Event Coordinator
Havana Events Organizer
09.2019 - 03.2021
- Established positive relationships with clients, ensuring their needs were met throughout the whole event planning process.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Developed creative marketing materials that generated interest and boosted event attendance.
Education
Bachelor of Economics - Economics
University of Havana
Havana 09.2019 - 03.2021
Skills
- Business Operations
- POS Systems and Ordering Platforms
- Sales closing
- Complaint Handling
- Relationship Building
- Customer Service
- Call center experience
- Excellent Communication
- Problem-Solving
- Multitasking
- Professionalism
- Calm Under Pressure
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Business Customer Service Representative
AT&T
10.2023 - Current
Customer Service Representative
Publix
10.2022 - 10.2023
Event Coordinator
Havana Events Organizer
09.2019 - 03.2021
Bachelor of Economics - Economics
University of Havana
09.2019 - 03.2021