Jamie Courson
Hutto,TX
Summary
Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in company standards and best practices. I love to be challenged and to work hard.
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in business product issues with dedication to increasing productivity through close analysis of business tasks (i.e: accounts, cases, etc) . Proven history of increasing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Business Customer Service Representative
LegalZoom
Austin, TX
02.2020 - Current
- Assessed business needs and planned improvements through management consultations.
- Resolved customer issues by providing knowledgeable and friendly service, enhancing satisfaction.
- Promoted products and services during account management and order calls.
- Recorded customer interactions and inquiries, maintaining detailed transaction logs.
- Engaged customers in conversation to understand needs and address product questions.
- Anticipated customer needs, enhancing productivity and service levels through proactive support.
- Provided knowledgeable recommendations to assist customers with product selection.
- Collaborated with team members to ensure seamless sales operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
EBay Customer Support
EBay
Austin, TX
05.2017 - Current
- Evaluated customer account information to identify issues and propose solutions.
- Consistently exceeded call evaluations, accuracy, and volume benchmarks.
- Ranked as top performer for five consecutive quarters.
- Mediated between buyers and sellers on eBay to facilitate return decisions.
- Handled up to 100 incoming calls daily based on call volume.
- Supported seller development on the platform through effective guidance and customer support.
- Cultivated strong relationships with key business clients through regular communication.
- Collaborated with marketing teams to create promotional strategies and campaigns.
- Trained new sales representatives on company products and sales techniques.
Concentrix Customer Support
Concentrix
Austin, TX
01.2015 - 04.2017
- Maintained revenue streams by exploring all alternatives prior to issuing refunds.
- Guided members in connecting new vehicles to Wi-Fi and Bluetooth for optimal use.
- Surpassed expectations across all metrics and call evaluations.
- Delivered prompt, friendly service for routine inquiries and service complaints.
- Processed customer account forms and updated database information accurately.
- Educated clients on navigating company systems to access desired services.
- Collaborated with team members to develop effective sales strategies.
- Assisted customers in selecting suitable products based on individual needs.
7 - Eleven Manager
7-Eleven
Abilene, TX
02.2013 - 01.2015
- Monitored multiple databases to oversee company inventory through audits and counts.
- Executed training initiatives to enhance employee skills and cultivate internal leadership.
- Collaborated with staff to optimize customer satisfaction, streamline procedures, and boost profitability.
- Managed hiring and termination processes to maintain workforce effectiveness.
- Led Clean Team efforts to prepare stores for audits and health inspections.
Education
High School Diploma -
GateWay Charter High School
Georgetown TX02.2010
Associate of Applied Science - Human Services
Austin Community College
Austin, Texas, TXSkills
- Development and management
- Issue and conflict resolution
- Effective team player
- Call center operations
- Database maintenance
- Account management
- Customer support
- Data entry
- Documentation and reporting
- Senior leadership suppor
- Word and excell proficiency
Timeline
Business Customer Service Representative
LegalZoom
02.2020 - Current
EBay Customer Support
EBay
05.2017 - Current
Concentrix Customer Support
Concentrix
01.2015 - 04.2017
7 - Eleven Manager
7-Eleven
02.2013 - 01.2015
High School Diploma -
GateWay Charter High School
Associate of Applied Science - Human Services
Austin Community College