PAMELA D PRITCHARD
OKLAHOMA CITY,OK
Summary
Efficient Business Customer Service Representative experienced in managing customer relationships and resolving conflicts. Achieved notable improvements in customer satisfaction and service protocols through clear communication and problem-solving skills. Focused on fostering positive client relationships to enhance brand loyalty and drive revenue growth.
Overview
4
4
years of post-secondary education
35
35
years of professional experience
Work History
Business Customer Service Representative
Cox Communications
OKLAHOMA CITY, OK
05.2009 - 10.2015
- Managed business customer inquiries through phone, email, and CRM systems.
- Resolved account issues using company policies and service procedures.
- Processed orders, updates, and cancellations in customer record systems.
- Coordinated with billing, sales, and operations teams on customer requests.
- Reviewed account details for accuracy and service compliance.
- Guided customers through invoices, account changes, and service questions.
- Managed multiple tasks simultaneously while meeting tight deadlines.
Owner
Express O' Perks
Oklahoma City, Oklahoma
10.2007 - 03.2009
- Managed independent coffee shop operations, staff schedules, and daily service routines.
- Trained baristas on espresso preparation, drink standards, and customer service.
- Monitored inventory levels, ordered supplies, and tracked product storage.
- Oversaw cash handling, register balancing, and daily closing procedures.
- Developed seasonal menu offerings, pricing, and coffee shop specials.
- Resolved customer concerns and maintained welcoming service standards.
- Coordinated vendor deliveries, maintenance needs, and shop cleanliness.
Truck Driver
U S Express
OKLAHOMA CITY, OK
10.2006 - 08.2007
- Operated tractor-trailer for U S Express freight deliveries across assigned routes.
- Completed pre-trip inspections and reported mechanical issues before departure.
- Logged driving hours and compliance records using ELD and DOT standards.
- Communicated with dispatch on route changes, delays, and delivery updates.
- Backed trailers into docks and tight spaces with precision.
Customer Service Representative
Cox Communications
OKLAHOMA CITY, OK
05.2001 - 06.2006
- Answered Cox Communications customer calls about billing, accounts, and service questions.
- Resolved Cox internet, cable, and phone issues using troubleshooting scripts.
- Processed payments, adjustments, and service orders for Cox Communications customers.
Supply Specialist
Tinker Air Force Base
OKLAHOMA CITY, OK
02.1981 - 02.2001
- Managed supply requests for mission units across Tinker Air Force Base.
- Processed inventory records using military supply systems and stock controls.
- Reconciled receiving documents with shipment data and issue logs.
Education
Bachelor of Science - Business Management
University of Phoenix, Oklahoma City, OK
OKLAHOMA CITY, OK 06.2001 - 01.2005
Skills
- CRM systems
- Account management
- Billing inquiries
- Order processing
- Invoice reconciliation
- Service procedures
- Call center operations
- Problem solving
- Clear communication
- Relationship management
Timeline
Business Customer Service Representative
Cox Communications
05.2009 - 10.2015
Owner
Express O' Perks
10.2007 - 03.2009
Truck Driver
U S Express
10.2006 - 08.2007
Bachelor of Science - Business Management
University of Phoenix, Oklahoma City, OK
06.2001 - 01.2005
Customer Service Representative
Cox Communications
05.2001 - 06.2006
Supply Specialist
Tinker Air Force Base
02.1981 - 02.2001