Mabel Genao
Greenville,NC
Summary
Proven team player with a track record of enhancing customer experiences at Hwy 55 through effective collaboration and exceptional service. Skilled in food preparation and adept at resolving complaints, demonstrating resilience and creativity. Achieved significant improvements in guest satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Crew
Mcdonalds
1726 W Cumberland St, Dunn NC 28334
12.2023 - 06.2024
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Server
Hwy 55
200 W Cumberland St, Dunn NC 28334
02.2023 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Sprinkler
Jersey Mikes
1165 E Cumberland St #124, Dunn NC 28334
03.2022 - 11.2022
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC06.2027
High School Diploma -
Triton High School
Erwin, NC06.2023
Skills
- Teamwork and Collaboration
- Customer Service
- Cleaning
- Self-discipline
- Verbal and written communication
- Food Preparation
- Resilience and persistence
- Creativity and Innovation
- Food Running
- Team Player
- Guest service
- Resolving Complaints
- Managing Orders and Deliveries
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew
Mcdonalds
12.2023 - 06.2024
Server
Hwy 55
02.2023 - 11.2023
Sprinkler
Jersey Mikes
03.2022 - 11.2022
Bachelor of Arts - Psychology
East Carolina University
High School Diploma -
Triton High School