Mabel Navarro Morales
Davenport,FL
Overview
17
17
years of professional experience
Work History
Business /Sales Consultant
Self Employed
Barranquilla Colombia
07.2016 - Current
- Cultivated and maintained strong relationships with clients to ensure a positive customer experience.
- Worked closely with sales teams on understanding customer requirements, promoting products and delivering sales support.
- Provided bilingual (Spanish/English) call center customer support and sales support for various clients.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Helped clients improve sales results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Gained extensive knowledge of products and services to provide best-in-class sales solutions.
- Presented presentations to clients to explain product features and benefits.
Call Center Representative
Self Employed
Barranquilla, Colombia
03.2007 - 06.2017
- Provided bilingual call center services to various clients needing English services.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Bachelor of Arts - International Finance
Universidad Autonoma Del Caribe
Barranquilla, Atlantico, Colombia09.2016
Skills
- Conflict resolution
- Time management
- Upselling techniques
- Strategic planning
- Problem solving
- Relationship building
- Sales presentations
- Product knowledge
- Active listening
- Effective communication
- Business development
- Consultative Sales Techniques
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Business /Sales Consultant
Self Employed
07.2016 - Current
Call Center Representative
Self Employed
03.2007 - 06.2017
Bachelor of Arts - International Finance
Universidad Autonoma Del Caribe