Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
41
41
years of professional experience
Work History
Tax Examining Technician
Internal Revenue Service, IRS
Kansas City, Missouri
04.2011 - Current
Research a variety of sources, analyze, and initiate action on tax issues, obtaining applicable returns, schedules, and all required information for the correction of accounts and records; verify, analyze, and adjust taxpayer accounts.
Review amendments submitted by the taxpayer to include the Earned Income Tax Credit, Child Tax Credit, Additional Child Tax Credit, American Opportunity, Lifetime Credit, and other similar tax credits.
Processes corrections to math errors, certain Combat Zone and Decedent returns, accounts where there is a previously posted or pending adjustment, and changes to filing status 2 (Married Filing Joint) and 5 (Qualified Widower).
Analyzes and resolves tax issues as a result of taxpayer amendment requests.
Utilized computer software programs such as Microsoft Excel to manage data efficiently.
Prepared correspondence to taxpayers and employers regarding discrepancies found in filed returns.
Advertising Sales Representative
Kansas City Star
Kansas City, Missouri
06.1984 - 04.2008
Developed and maintained relationships with clients to ensure repeat business.
Maintained detailed records of all sales activities including contacts, accounts, leads.
Exceeded department expectations for productivity and accuracy levels.
Managed and retained existing client accounts.
Responded quickly to customer questions and resolved issues to restore satisfaction.
Service Warehouse/Driver, Warehouse Orders at Independence School District Independence, MO.Service Warehouse/Driver, Warehouse Orders at Independence School District Independence, MO.