Mable Shores
Lakeland,FL
Summary
Driven professional with a strong background in customer service and logistics, demonstrated at Hard Rock Casino, MyEyeDr, and Amazon Excelled in roles requiring excellent customer service and efficient organizational skills. Proficient in Microsoft Word and Amazon Analytics, with a proven track record of enhancing customer satisfaction and streamlining delivery processes. Skilled in inventory management and problem-solving, consistently delivering results beyond expectations.
Overview
7
7
years of professional experience
Work History
Security Officer
Hard Rock Casino
Tampa, Florida
01.2018 - Current
- Searched bags manually to identify prohibited items and contraband.
- Monitored CCTV systems to ensure safety and security of premises.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Assisted with crowd control during large events held at the facility.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Amazon Delivery
Amazon
Lakeland, FL, FL
08.2023 - 02.2025
- Assisted with customer requests and
- answered questions to improve satisfaction.
- Completing routes.
- Giving excellent customer service
- Promoted high customer satisfaction
Customer Service Representative
Myeyedr
Plant City, FL, FL
02.2020 - 01.2023
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Developed strong relationships with customers.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Diploma -
Durant High School
Plant City, FL05.2007
Skills
- Delivering
- Optimization
- Shipping
- Dispatch
- Microsoft Word
- IXL
- 10 Key
- Power point
- Insurances
- Escorting
- Patrolling
- Answering phones
- Filing
- Pallet jack
- Forklift
- Cashier
- Emergency response
- Surveillance
- Reports
Timeline
Amazon Delivery
Amazon
08.2023 - 02.2025
Customer Service Representative
Myeyedr
02.2020 - 01.2023
Security Officer
Hard Rock Casino
01.2018 - Current
Diploma -
Durant High School