MAC-DARLENE ARMAND
BROOKLYN,US
Summary
Versatile and detail-oriented professional with clinical training in neurophysiology and diverse experience spanning healthcare, payroll operations, direct support services, and customer service. Skilled in routine and long-term EEG monitoring across neonatal, pediatric, adult, and critical care populations, including EMU and multiple ICU settings. Brings over two years of payroll specialist experience supporting an organization of 10,000+ employees, demonstrating strong analytical ability, regulatory compliance, and data accuracy, while also providing compassionate, patient-centered care as a Direct Support Professional. Recognized for excellent communication skills, strong organizational abilities, and the capacity to thrive in fast-paced, high-responsibility environments with professionalism, precision, and collaborative teamwork.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PAYROLL SPECIALIST I
PREFERRED HOME CARE of New York
Brooklyn, New York
11.2022 - 03.2025
- Processed payroll for 10,000+ employees, ensuring timely and precise payments.
- Reduced payroll errors with enhanced data management, improving accuracy.
- Managed sick and PTO requests, enhancing employee satisfaction and retention.
- Streamlined payroll operations for efficiency and compliance with Empeon uploads.
- Boosted operational efficiency through improved payroll processes.
- Streamlined payroll data uploads to EMPEON, reducing processing time and minimizing errors, resulting in noticeable gains in operational efficiency.
- Developed comprehensive spreadsheets for tracking missing pay and discrepancies, enabling quick resolutions and maintaining financial integrity.
- Collaborated with HR to address employee inquiries regarding payroll, fostering a supportive environment and strengthening trust within the team.
- Enhanced reporting procedures for payroll analytics, providing insights that supported strategic decision-making and improved overall payroll accuracy.
CUSTOMER SERVICE REPRESENTATIVE (NYIA CSR)
NEW YORK MEDICAID CHOICE (MAXIMUS)
08.2021 - 11.2022
- Scheduled nurse evaluations, ensuring timely delivery for long-term care management.
- Confirmed appointments via outbound calls, boosting consumer engagement and attendance.
- Provided translation services, enhancing communication for non-English speakers.
- Analyzed consumer feedback to identify service gaps, implementing changes that led to noticeable improvements in overall customer experience.
RECRUITER
TRUE CARE HOME CARE AGENCY
Brooklyn, New York
07.2021 - 03.2022
- Analyzed qualifications, enhancing recruitment accuracy and candidate quality.
- Coordinated interviews, reducing time-to-hire and improving candidate experience.
- Aligned with managers to refine profiles, achieving recruitment goals.
- Implemented recruitment strategies, improving selection efficiency.
- Conducted qualification analysis, identifying high-potential candidates.
- Evaluated recruitment metrics to identify trends, leading to enhanced hiring strategies and improved overall candidate fit.
- Orchestrated candidate sourcing initiatives, boosting applicant quality and leading to more successful placements.
DIRECT SUPPORT PROFESSIONAL (DSP)
HEART SHARE
Brooklyn, New York
02.2019 - 03.2022
- Enhanced daily living skills, fostering independence and integration for individuals with disabilities.
- Implemented tailored support plans, achieving measurable progress in client well-being.
- Collaborated with teams for comprehensive support, ensuring consistent care and communication.
- Monitored behaviors to identify triggers, developing strategies that reduced challenging behaviors.
- Maintained accurate client documentation, improving staff communication and care continuity.
- Implemented tailored support plans, achieving noticeable improvements in clients’ quality of life and promoting their overall well-being.
Education
Associate Degree - Neurodiagnostic Technologist
AIMS Education, College of Health Sciences
New Jersey03-2026
Bachelor's Degree - Biology
Medgar Evers College
Brooklyn05-2021
Associate Degree - Science
Medgar Evers College
Brooklyn, New York12-2019
High School Diploma - undefined
Erasmus High School
Brooklyn, New York06-2014
Skills
- Employed critical thinking skills to assess information and formulate strategic recommendations
- Facilitated collaborative problem-solving sessions to drive innovative solutions and improve team performance
- Monitored and adjusted daily activities to ensure efficient use of time and resources
- Achieved high levels of data accuracy through diligent entry and verification processes Enhanced team productivity by optimizing data management workflows Improved information accessibility for stakeholders through effective organization of data
- Achieved timely project completions by optimizing team workflows Drove successful collaboration across departments to enhance project delivery Cultivated a results-oriented environment that fostered innovation and accountability
- Achieved successful project completions by leveraging team strengths Cultivated a collaborative atmosphere that drove innovation Enhanced team productivity through effective communication and support
- Achieved improved workflow efficiency by leveraging Microsoft Office applications for project documentation and communication Enhanced team collaboration through the creation of organized presentations and reports Contributed to successful project outcomes by maintaining precise records and schedules
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by streamlining communication processes Fostered positive relationships with customers to drive repeat business
- Executed communication initiatives to foster positive relationships among stakeholders
- Collaborated with diverse groups to drive advocacy efforts aimed at enhancing public understanding and support for key issues
- Achieved timely and accurate neurodiagnostic assessments, contributing to improved patient diagnoses Enhanced operational efficiency through effective team collaboration and resource management Elevated patient satisfaction by implementing best practices in testing procedures
- Achieved compliance with HIPAA regulations, significantly reducing risks associated with patient data breaches Developed and executed training programs that improved staff understanding of privacy policies Enhanced organizational practices through strategic collaboration on HIPAA-related initiatives
- Achieved successful project outcomes by effectively juggling competing priorities Enhanced team performance through strategic task allocation and resource management Drove project success by maintaining a clear focus on deliverables and timelines
LANGUAGE
English
Haitian Creole (Native)
INTERNSHIP
November 2025- March 2026- NYC/COLUMBIA PRESBYTERIAN HOSPITAL-Neurophysiology Technician Student
- Performed routine and long-term EEG monitoring (including 20+ montage setups) for neonates, pediatric, adult, and geriatric patients.
- Assisted with continuous EEG and Long-Term Monitoring (LTM) in the Epilepsy Monitoring Unit (EMU).
- Conducted neurodiagnostic studies in high-acuity settings, including Medical ICU, Surgical ICU, Cardiac ICU, Neurology ICU, Pediatric ICU, and Neonatal ICU.
- Provided EEG support in PACU and other critical care environments.
- Applied electrodes using proper measurement techniques, ensured accurate montage selection, and maintained high-quality recordings.
- Monitored patients for seizure activity and significant neurological changes, promptly reporting critical findings to supervising neurophysiologists and physicians.
- Maintained strict infection control protocols and patient safety standards across all age groups.
- Documented patient data accurately and ensured compliance with hospital and departmental policies.
Additional Information
- Conducted Electromyography (EMG) procedures, focusing on ulnar nerve assessments for conditions like carpal tunnel syndrome.
- Administered sensory and motor nerve studies, ensuring accurate data collection and patient comfort.
Certification
- MEDICAL BILLING & CODING
- FINANCIAL AWARENESS/TAX PREPARATION
Timeline
PAYROLL SPECIALIST I
PREFERRED HOME CARE of New York
11.2022 - 03.2025
CUSTOMER SERVICE REPRESENTATIVE (NYIA CSR)
NEW YORK MEDICAID CHOICE (MAXIMUS)
08.2021 - 11.2022
RECRUITER
TRUE CARE HOME CARE AGENCY
07.2021 - 03.2022
DIRECT SUPPORT PROFESSIONAL (DSP)
HEART SHARE
02.2019 - 03.2022
Associate Degree - Science
Medgar Evers College
High School Diploma - undefined
Erasmus High School
Associate Degree - Neurodiagnostic Technologist
AIMS Education, College of Health Sciences
Bachelor's Degree - Biology
Medgar Evers College