Summary
Overview
Work History
Education
Skills
Timeline
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Macaire Thomas

Saint Francis,WI

Summary

Dedicated, hardworking management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 8 years of experience in team leadership in service industry. Background includes sales, management and customer service in fast-paced settings.

Overview

9
9
years of professional experience

Work History

Restaurant Manager, Bartender, Server

Milwaukee Sail Loft
05.2015 - Current
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully trained and supervised staff.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Education

High School Diploma -

Washington Park High School
Racine
05.2013

Skills

  • Sales Expertise
  • Guest Relations Management
  • Natural Leadership
  • Suggestive Selling
  • Regulatory Compliance
  • Sales Techniques
  • Conflict and Complaint Resolution
  • Customer Service and Rapport
  • Operational Efficiency and Safety

Timeline

Restaurant Manager, Bartender, Server

Milwaukee Sail Loft
05.2015 - Current

High School Diploma -

Washington Park High School

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Macaire Thomas