MaCarmen Arocena

Place calls overseas for customers and also ship to shore Highseas calls.

• Adapted quickly to new procedures and technologies to improve service quality.
• Provided assistance during peak service hours, ensuring timely customer satisfaction.
• Engaged in ongoing training sessions to learn best practices in service operations.
• Achieved successful project completion by adhering to strict timelines and quality guidelines.
• Provided expert guidance for customers, effectively addressing inquiries and concerns.
• Collaborated with team members to improve overall performance and achieve company goals.
• Operated TSPS console to place calls and also ISPS console to place overseas calls.
• also worked holidays and weekends