Summary
Overview
Work History
Education
Skills
Timeline
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MaCayla Jean

Washington Court House,OH

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Concierge

HaborChase Of Beavercreek
08.2023 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Greeted guests upon arrival.

Caregiver

Carriage Court Of Washington
12.2021 - 08.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Cashier

Walmart
07.2019 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Miami Trace High School
Washington Court House, OH
05.2021

Skills

  • good customer service
  • Issue Resolution
  • Aviation Regulations
  • Guest Experiences
  • Fast Learner
  • Project Oversight
  • Telephone Etiquette
  • Patient Care
  • Spreadsheet Tracking
  • Personal Care Assistance
  • Ability to Lift
  • Verbal and Written Communication

Timeline

Concierge

HaborChase Of Beavercreek
08.2023 - Current

Caregiver

Carriage Court Of Washington
12.2021 - 08.2023

Cashier

Walmart
07.2019 - 12.2021

High School Diploma -

Miami Trace High School

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MaCayla Jean