Macayla Willert
Pella
Summary
Versatile professional with hands-on experience in customer service, healthcare registration, manufacturing, and retail. Demonstrates skills in bartending, patient intake, scheduling, machine operation, and assembly. Communicates effectively, manages high call volumes, and ensures operational efficiency in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Cellar Peanut Pub
Pella
07.2021 - Current
- Prepared and served a variety of drinks to customers efficiently.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with patrons to foster a welcoming and friendly atmosphere, enhancing customer experience.
- Managed inventory levels and restocked supplies to ensure seamless bar operations.
- Assisted in training new staff on bartending techniques and customer service.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Recommended drink options to customers based on their preferences, improving satisfaction and sales.
- Collected daily till totals and tips for accurate financial reporting.
Assembler
Pella Corporation
Pella
03.2022 - 10.2025
- Assembled window and door components efficiently following established guidelines.
- Operated machinery to cut, shape, and finish materials for production needs.
- Inspected finished products for quality standards and adherence to specifications.
- Trained new employees on assembly techniques and safety protocols, contributing to team readiness.
- Reported equipment malfunctions to maintenance for timely repairs and solutions.
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Align components for proper fit and adjust as necessary during the assembly process.
- Identified product quality issues and implemented corrective actions, enhancing overall quality standards.
- Operate machines such as drill presses and saws to cut or shape parts during assembly.
- Operated and maintained equipment, ensuring safe and efficient production conditions.
Lab Technician
Vision 4 Less
Pella
11.2020 - 03.2022
- Conducted laboratory tests to analyze samples, ensuring compliance with quality control standards.
- Operated and maintained laboratory equipment to ensure accuracy and functionality.
- Assisted in training new staff on laboratory techniques and equipment usage, enhancing team proficiency.
- Inspected lenses for quality and precision before final assembly.
- Operated lens grinding machines to shape and polish optical lenses.
- Collaborated with colleagues to troubleshoot and resolve production issues, minimizing downtime.
- Performed lens edging operations using automated machinery.
- Tested lenses for clarity, distortion, aberrations, and color fidelity.
- Trained new employees on how to operate machinery safely and efficiently.
Registration Clerk
Mahaskahealth
Oskaloosa
04.2018 - 11.2020
- Verified patient information for accuracy during registration process.
- Guided patients in completing registration forms, ensuring accuracy and efficiency.
- Maintained electronic health records with attention to detail and confidentiality.
- Collaborated with healthcare providers to optimize patient flow and minimize wait times.
- Communicated effectively with patients regarding insurance and payment options.
- Managed appointment scheduling using hospital's registration software system.
- Resolved patient inquiries and concerns promptly and professionally.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Registered patients for outpatient procedures and emergency services.
- Maintained confidential patient records according to HIPAA guidelines.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Clarified forms and documents for patients and families, ensuring understanding and proper completion.
- Performed data entry tasks to update patient information in the system.
Cashier
Hy-Vee
Oskaloosa
06.2016 - 04.2018
- Processed customer transactions accurately and efficiently at a busy grocery store.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, enhancing overall service experience.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Monitored inventory levels at register, ensuring timely stock replenishment.
- Followed company security procedures for handling large sums of money.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
West High School
Waterloo, IA05-2010
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH04-2026
Skills
- Drink preparation techniques
- Responsible alcohol service
- Alcohol awareness
- Hospitality service expertise
- Outstanding customer service
- Suggestive selling
- Customer service
- Cash register operation
- Inventory management
- Cleanliness and hygiene
- Multitasking abilities
- Team player attitude
- Highly reliable
- Quality assurance
- Laboratory techniques
- Hospitality and accommodation
- Highly reliable
Certification
Cicerone Certified
Timeline
Assembler
Pella Corporation
03.2022 - 10.2025
Bartender
Cellar Peanut Pub
07.2021 - Current
Lab Technician
Vision 4 Less
11.2020 - 03.2022
Registration Clerk
Mahaskahealth
04.2018 - 11.2020
Cashier
Hy-Vee
06.2016 - 04.2018
High School Diploma -
West High School
Bachelor of Science - Criminal Justice
Southern New Hampshire University