Mace Hall
Crew Leader
Kyle,TX
Summary
Professional leader with extensive experience at the City of Austin Parks and Recreation Department, excelling in staff support and crew management. Proven ability to train new hires and enhance team performance, ensuring safety and quality in operations. Skilled in multitasking and organization, fostering strong relationships with colleagues and clients alike.
Overview
42
42
years of professional experience
Work History
Crew Leader
City Of Austin Parks And Recreation Department
05.2014 - Current
- Trained employees in time management, safety procedures, and city of austin policies for proper ways to complete job duties.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary concerning field maintenance issues and work order progress.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Communicated effectively with upper management and Programs, team members, and customers to keep everyone informed.
- Handle employee scheduling, balancing workload while accommodating individual preferences and availability.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Evaluates machinery and notifies Fleet or appropriate department, or company to schedule maintenance or repair as needed.
- Organized regular team meetings to discuss progress, address concerns, and ensure that all crew members were aligned with project goals.
- Replace irrigation valves, unclog toilets, sinks, and restroom traps and winterize.
Parks Ground Assistant
City of Austin
05.2011 - 05.2014
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Ensured smooth day-to-day operations by managing email correspondence with City of Austin Recreation Supervisors/Managers and promptly addressing inquiries through my City of Austin email.
- Provided leadership for the outline crew for 2 years.
- Recognizes parks need for maintenance and safety hazards to provide safe environments for the public.
- Installed irrigation systems and fence work at Krieg Field, Pan Am, Martin, and Barton JC.
- Knowledge to build ball fields from scratch. Able to read and follow athletic diagrams. Measuring and painting baseball, soccer, lacrosse, and football fields. Building baseball pitching mounds and concrete work for field pegs.
- Member of the Krieg Field Safety Committee.
Route Driver
Mercury (News Group)
10.2008 - 05.2011
- Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among vendors.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Conducted thorough pre- and post-trip vehicle inspections to ensure operational safety and reliability.
- Received, counted and inspected inventory for delivery.
- Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
Supervisor, Salesman, Route Driver
Budweiser - Brown Distributors Co.
05.1998 - 12.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Counsel employees in work related activities, fostering personal growth, and career development.
- Prepared and maintained work records and reports of information for employee time, wages, daily receipts and inspection results.
- Plan work schedules and assigned duties to maintain adequate staff to respond to fluctuating workloads or events.
- Ensured safe work environment by following safety protocols and conducting regular safety inspections.
Athletics Maintenance Volunteer
City of Elgin
01.1998 - 12.2010
- Maintained clean, neat, and operational facilities to serve program needs.
- Design and supervise the installation of irrigation sprinkler systems, calculating water pressure, and valve/pipe coverage needs.
- Mulching, fertilizing, watering, mowing and pruning trees on the fields.
- Direct activities of workers who performed duties such as landscaping, cultivating lawns, or pruning trees and shrubs.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Route Driver
Centex Beverages
01.1994 - 01.1998
- Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
- Maintained accurate delivery records, ensuring all transactions were documented for accountability.
- Maintained positive relationships with customers to promote continued business opportunities.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Conducted thorough pre- and post-trip vehicle inspections to ensure operational safety and reliability.
Route Driver
Coca-Cola
02.1984 - 01.1993
- Ensured timely delivery of products to various clients, fostering strong customer relationships.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
- Maintained accurate delivery records, ensuring all transactions were documented for accountability.
Education
High School Diploma -
Penn Foster
Scranton 05.2001 -
Skills
Multitasking and organization
Staff support
Crew management
New hire training
Excellent Communication
Work Planning and Prioritization
Heavy machinery operation
Machinery Operation Experience
Artificial Turf Brushing Machine, Cushman Groom Master, 1200A John Deere, Super Star Groom Master, Toro Grounds Master 3320, 590, Farm Tractor, Mower 580, Wiedenmann, Bobcat, Mini Excavator, Kubota LB400, Jacobsen R-311T, Z Master Toro, Zero Turn, Reelmower 7700, Precision Cut, Truck and Trailer, Skid Steer, Forklift, Cement Mixer, Trencher, Sod Cutter, Ditch Witch, Chain saw, Pole saw, 18 Wheeler, Box truck, 21 Bay Truck, 16 Bay Truck, and all sizes of Flatbed trailers, grinders, stump grinder, and multiple hand tools.
Timeline
Crew Leader
City Of Austin Parks And Recreation Department
05.2014 - Current
Parks Ground Assistant
City of Austin
05.2011 - 05.2014
Route Driver
Mercury (News Group)
10.2008 - 05.2011
High School Diploma -
Penn Foster
05.2001 -
Supervisor, Salesman, Route Driver
Budweiser - Brown Distributors Co.
05.1998 - 12.2010
Athletics Maintenance Volunteer
City of Elgin
01.1998 - 12.2010
Route Driver
Centex Beverages
01.1994 - 01.1998
Route Driver
Coca-Cola
02.1984 - 01.1993