Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Macenzey Turnick

Stow

Summary

Bar manager with extensive experience at Ryes N Shine, recognized for exceptional customer relations and communication skills. Demonstrated ability to enhance customer satisfaction and streamline operations. Proven track record of managing diverse teams and driving sales growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bar Manager

Ryes N Shine
Cuyahoga Falls
10.2023 - Current
  • Managed daily bar operations to ensure smooth service and customer satisfaction.
  • Trained bartenders in drink preparation and informed staff of new offerings.
  • Oversaw inventory management and stock levels to prevent shortages.
  • Ordered products for daily operations and special events as required.
  • Ensured cash drawers balanced at closing, matching morning totals.
  • Addressed customer complaints promptly, resolving issues effectively.
  • Conducted staff meetings to better communication and team performance.

Hostess Trainer

Winking Lizard Tavern
Peninsula
03.2021 - 02.2023
  • Trained new host staff on customer service protocols and restaurant procedures.
  • Managed seating arrangements according to the flow of the restaurant at that time.
  • Coordinated with kitchen and waitstaff to ensure timely service and short wait time for food.
  • Coordinated with the General Manager to implement new procedures to the rest of the staff.
  • Provide feedback on new hire progress.
  • Monitored guest feedback and addressed concerns promptly to enhance overall experience.

Barista

Starbucks
Broadview Heights
08.2018 - 03.2021
  • Executed opening and closing procedures for cafe in compliance with standards.
  • Prepared coffee and tea to meet customer demands.
  • Maintained cleanliness of cafe according to OSHA standards throughout each shift.
  • Accurately processed financial transactions during shifts.
  • Delivered exceptional customer service consistently.
  • Responded to inquiries with thorough and informed answers.
  • Led shifts in absence of manager, ensuring smooth operations.

Education

High School Diploma -

Ohio Virtual Academy
Maumee, OH
05-2021

Skills

  • Inventory management
  • Cash handling
  • Effective communication
  • Staff training
  • Event planning
  • Customer relationship management

Certification

  • Safe Serve, 2022
  • Lead Trainer, 2022

Timeline

Bar Manager

Ryes N Shine
10.2023 - Current

Hostess Trainer

Winking Lizard Tavern
03.2021 - 02.2023

Barista

Starbucks
08.2018 - 03.2021

High School Diploma -

Ohio Virtual Academy

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