Macenzie Rech
Ulysses,NE
Summary
Enthusiastic, results-oriented candidate, eager to bring strong customer service capability to a company in need of top-level support. Excellent communication and relationship-building skills. Articulate and friendly with a professional demeanor.
Overview
15
15
years of professional experience
Work History
Inside Sales Specialist
Allmand Bros Inc
Holdrege, NE
09.2010 - 03.2024
- Fields an average of 50+ customer service calls per day
- Receives/Answers 50+ customer service oriented emails per day
- Held purchasing position for ordering parts until switching to the parts department where communication with vendors and ordering parts continues with current position
- Recommend and help customers select merchandise or other options based on their needs.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Train new employees on company customer service policies and service level standards.
Certified Nursing Assistant
Elwood Care Center
Elwood , NE
01.2010 - 09.2010
- Delivered high-quality and compassionate treatment to indigent and low-income patient community.
- Sound, ethical and independent decision-making ability consistent with medical protocols.
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
- Obtained vitals for a floor of 25 patients per shift.
- Provided quality nursing care in accordance with resident care policies and procedures.
Certified Nursing Assistant
Linden Court Care Center
North Platte, NE
01.2009 - 06.2009
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
- Maintained patient charts and confidential files.
- Often commended for maintaining the safety, respect and dignity of residents.
Education
Associate of Applied Science - Early Childhood & Family Advocacy
Central Community College
2017
General Studies
University of Nebraska, Kearney
High School Diploma - undefined
Southern Valley High School
2005
Skills
- Strong interpersonal skills
- Excellent verbal communication
- Perform well in high-demand, fast-paced environments
- Attentive listener
- Team player
- Natural leader
Accomplishments
- Employee of the Month- November, 2015-Allmand Bros Inc.
- Perfect Attendance Award- 2015- Allmand Bros Inc.
- Strong ability to train incoming employees on processes
- Ability to handle international account information and communication
Timeline
Inside Sales Specialist
Allmand Bros Inc
09.2010 - 03.2024
Certified Nursing Assistant
Elwood Care Center
01.2010 - 09.2010
Certified Nursing Assistant
Linden Court Care Center
01.2009 - 06.2009
Associate of Applied Science - Early Childhood & Family Advocacy
Central Community College
General Studies
University of Nebraska, Kearney
High School Diploma - undefined
Southern Valley High School
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