MACEO C. TONEY JR.
WSP USA
Roanoke,VA
1
Certification
23
years of professional experience
Human Resources and Operations Leader experienced in enhancing employee development and streamlining processes to optimize business efficiency. Delivered rapid results through effective onboarding, labor relations, and project management initiatives while fostering strong relationships and team collaboration. Quality Assurance Professional committed to maintaining high standards in product integrity and regulatory compliance, driving continuous improvement through adaptability and effective communication.
Work History
Quality Assurance Manager
4 Years 5 Months- Led cross-functional teams in continuous improvement initiatives for project delivery.
- Analyzed data trends to identify areas for process enhancement and risk mitigation.
- Developed and implemented quality assurance protocols to enhance operational efficiency.
- Adhered strictly to FTA safety and technical capacity guidelines, minimizing operational risks and audit findings.
Senior Rail Compliance Officer
1 Year 6 Months- Successfully coached a team of eight Compliance Inspectors overseeing the safe energization of third rail power for the second largest rail transit system in the U.S.
- Monitoring Third Rail Power Energization for the Washington Metropolitan Area Transit Authority
- Monitored procedural compliance during emergency incidents to ensure safety
- Monitor Operators' action and make appropriate management decisions.
- Completed recorded observations and verifications to assess operators' adherence to checklists during emergency incidents
- Providing to Senior Management Daily, Weekly and Monthly Intervention reports that pertain to the Third Rail Power Restoration project.
- Communicated daily with senior management regarding project needs
Substitute Teacher
1 Year- Managed classroom of 25 - 30 students, fostering a positive learning environment.
- Followed and taught lesson plans assigned, by permanent teacher for students in grades Kindergarten through the 12th grade.
- Followed and taught lesson plans assigned, by permanent teacher for students' in grades Kindergarten through the 12th grade.
- Guide students through planned activities and tend to their physical needs.
- Determined appropriate consequences for inappropriate student behavior and wrote a report for teacher about the class’s events.
Division Training Coordinator/Learning & Development Manager
15 Years- Oversaw training and development of hundreds of union and non-union employees by creating training materials and facilitating sessions, enhancing overall employee competency.
- Managed largest division in company with over 1,200 employees, ensuring compliance with company policy and effective onboarding processes for all staff.
- Reduced training time for employees from 8 to 3 months by developing web-based training material which prevented downtime and increased employee productivity.
- Streamlined all phases of training to save costs and enhance customer satisfaction while consistently meeting FRA requirements.
- Evaluated effectiveness of training using employee data and improved content and delivery.
- Led team of over 80 employees to achieve safest district on the division.
- Recognized as one of the top performing districts in the company as a result of increasing safety and performance metrics.
- Oversaw Six Sigma Project which reduced dwell time at one of the highest volume yards in terms of traffic in the company.
- Oversaw safe and efficient movement of freight on one of the busiest lines between Virginia and North Carolina.
- Selected as first employee to be placed in highly selective supervisor trainee program.
- Excelled in program leading to immediate full-time job offer.
Education
Master of Business Administration - Leadership
Skills
Project Management
Operations Management
Quality Control
Risk Management
Onboarding/Training
Quality Assurance
Process Improvement
Recruiting/Retention
Contract Negotiation
Customer Relations
Compliance Auditing
Data Analysis
Certification
ISO 9001 2015 Lead Auditor Training
Timeline
Quality Assurance Manager
WSP USA
03.2022 - CurrentRead More
Senior Rail Compliance Officer
WSP USA
09.2020 - 03.2022Read More
Substitute Teacher
ESS Source 4 Teachers
01.2019 - 01.2020Read More
Division Training Coordinator/Learning & Development Manager
Norfolk Southern Railway
01.2004 - 01.2019Read More
Averett University
Master of Business Administration from Leadership
Read More