Maceo Singleton
HVAC Technician In Training
Philadelphia,PA
Summary
Experienced and personable Customer Service Supervisor with close to a decade's worth of effective leadership and excellent customer service skills. Facilitates effective departmental communication, coordination and development to drive productivity and customer satisfaction ratings.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Customer Service Supervisor
Wawa Food Markets
Philadelphia , PA
05.2021 - Current
- Led by example and continuously coached staff to elevate kitchen team performance against productivity, quality, and customer satisfaction standards.
- Conducted weekly inventory.
- Upheld strict standards for food production, product rotation, and presentation to customers. Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.
- Inspected received food items to verify quality, quantity, and freshness of goods received. Achieved a Serv Safe Certificate during employment.
Store Operations Manager
Insomnia Cookies
Philadelphia , PA
09.2018 - 04.2021
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets such as Daily and Weekly Cleaning Checklists and a 5/20 Urgency Tracker to improve delivery times.
- Scheduled employees to the needs of projected labor and delegated assignments to meet coverage needs and maintain store standards.
- Conducted inventory counts for all products within the store in addition to ordering products and maintaining a reasonable cost of goods count.
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training.
Education
Certification of Completion - Heating, Air Conditioning, And Refrigeration Installation And Repair
All State Career School
Essington, PA 06.2022 -
Skills
Verbal and Written Communication
Customer-focused
Soldering & Brazing
Troubleshooting Expertise
Understanding of Electrical Systems and Wiring Diagrams
Microsoft Word & Excel Expertise
Mechanically Inclined
Certification
EPA Section 608 Universal Certification
Timeline
EPA Section 608 Universal Certification
03-2023
CPR (Cardiopulmonary Resuscitation) certification
01-2023
Certification of Completion - Heating, Air Conditioning, And Refrigeration Installation And Repair
All State Career School
06.2022 -
Customer Service Supervisor
Wawa Food Markets
05.2021 - Current
NRAEF ServSafe Certification
05-2021
Store Operations Manager
Insomnia Cookies
09.2018 - 04.2021