Macey Collins

I started my business 2 years ago. Building my portfolio from scratch, client relations, preforming services and maintaining client satisfaction.

As shift manager I stocked shipment supplies, managed money for the entire restaurant. Made sure all duties of the restaurant were being done. Served our guests while helping others. Drink making, delivering food to customers and handling any customer issues

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.