Nicole Velazquez
LEBANON
Summary
Results-oriented esthetician with extensive experience in developing innovative treatment protocols and delivering advanced skincare services. Expertise in client education and skincare consultations, fostering long-term relationships and enhancing treatment outcomes.
Overview
2027
2027
years of professional experience
Work History
Esthetician/Business Owner
Spa NV
Hanover, NH
10.2021 - Current
- Provided customized skincare consultations to address client concerns and enhance treatment outcomes.
- Performed advanced facial treatments using state-of-the-art equipment and high-quality products.
- Educated clients on skincare routines and product recommendations for long-term benefits.
- Maintained a clean, organized workspace adhering to sanitation standards and best practices.
- Developed and implemented new treatment protocols to improve service efficiency and client satisfaction.
- Trained junior estheticians on techniques, product knowledge, and customer service excellence.
- Analyzed client feedback to refine services offered, contributing to increased retention rates and loyalty.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
Esthetician
Stong House Spa
Quechee, VT
2016 - 2019
- Delivered personalized skincare consultations to assess client needs and recommend appropriate treatments.
- Performed various esthetic services, including facials, waxing, and body treatments, ensuring client satisfaction.
- Maintained cleanliness and organization of treatment rooms, adhering to safety and sanitation protocols.
- Assisted in developing promotional materials for spa services, enhancing client awareness and engagement.
Cosmetologist/Nail Technician
The River Valley Club
2011 - 2016
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Performed nails, waxing, and facials techniques tailored to individual client preferences.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in inventory management, tracking product usage and restocking supplies as needed.
Education
No Degree - Cosmetology/Estetics
O'briens Aveda Institute
Williston, VT2005
Associate of Science - Culinary Arts
The Culinary Institute of America
Hyde Park, NY1996
Skills
- Customer service
- High-frequency machine use
- Multitasking and organization
- Extractions and pore cleansing
- Customized skincare plans
- Skincare product sales
- Social media marketing
- Spa retail sales
- NH licensed esthetician
- Dermaplaning proficiency
- Advanced facials specialist
- Acne treatment specialization
- HydraFacials
- Waxing and laser hair removal
- Skin nutrition advice
Timeline
Esthetician/Business Owner
Spa NV
10.2021 - Current
Esthetician
Stong House Spa
2016 - 2019
Cosmetologist/Nail Technician
The River Valley Club
2011 - 2016
No Degree - Cosmetology/Estetics
O'briens Aveda Institute
Associate of Science - Culinary Arts
The Culinary Institute of America