Macey Diaz
Prosser,WA
Summary
Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.
Overview
13
13
years of professional experience
Work History
Personal In-Home Caregiver
Seniorhelpers
Kennewick, Washington
06.2026 - Current
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Facilitated overnight support to ensure residents' daily living needs were met, enhancing their comfort and safety.
- Coordinated with families and care teams on resident support needs.
- Documented care tasks and resident observations in shift records.
Elderly Caregiver
Karcher Estates
09.2021 - 08.2025
- Monitored health conditions and administered medications per established care plans.
- Enhanced clients' independence through assistance with daily living activities.
- Enhanced clients' independence by assisting with daily living activities, promoting self-sufficiency.
- Monitored health conditions and administered medications according to established care plans, ensuring adherence to treatment protocols.
- Provided emotional support and companionship, strengthening relationships with clients.
- Provided emotional support and companionship, fostering trust and improving clients' overall well-being.
Sales Associate
CosmoProf
03.2020 - 07.2021
- Advised customers on beauty and hair care solutions using strong product knowledge.
- Trained associates on effective sales techniques to improve customer engagement.
- Collaborated on product displays to enhance store aesthetics and attract customer interest.
- Trained associates in sales techniques, leading to increased customer engagement.
- Provided tailored beauty and hair care advice based on in-depth product knowledge to meet customer needs.
- Ensured accurate cash handling while adhering to company policies.
Server
Idaho Pizza Company
10.2018 - 12.2019
- Resolved complaints swiftly and effectively, enhancing guest loyalty.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained high accuracy while managing multiple tables in fast-paced environment.
- Achieved timely food delivery through collaboration with kitchen staff.
- Provided exceptional customer service, creating positive dining experiences for guests.
Gas Station Attendant/ Cashier Clerk
Chevron
03.2014 - 07.2018
- Resolved customer inquiries and issues to enhance satisfaction.
- Ensured financial accuracy by handling cash and balancing register each shift.
- Enhanced customer satisfaction by promptly resolving inquiries and issues.
- Deescalated customer conflicts through active listening and problem-solving skills.
- Ensured safety compliance by operating fuel equipment following protocols and regulations.
- Trained staff on procedures and safety practices to improve team knowledge.
- Improved facility standards by maintaining cleanliness for customer experience and safety.
- Maintained cleanliness of station premises to create a welcoming environment for customers. by maintaining cleanliness of station premises.
- Addressed potential hazards by promptly cleaning spills in accordance with safety procedures. by cleaning spills according to established procedures.
- Maintained environmental standards by monitoring fuel quality and regulatory compliance.
Education
GED -
College of Western Idaho
Boise, IDSkills
- Medication administration
- First aid and safety
- Personalized care
- Documentation expertise
- Regulatory adherence
- Time management
- Dependable punctuality
- Problem solving
- Active listening
- Empathy and patience
- Customer service
Timeline
Personal In-Home Caregiver
Seniorhelpers
06.2026 - Current
Elderly Caregiver
Karcher Estates
09.2021 - 08.2025
Sales Associate
CosmoProf
03.2020 - 07.2021
Server
Idaho Pizza Company
10.2018 - 12.2019
Gas Station Attendant/ Cashier Clerk
Chevron
03.2014 - 07.2018
GED -
College of Western Idaho