Macey Huffman
London,OH
Summary
Dynamic Branch Manager with PNC Bank, recognized for enhancing production rates and optimizing staffing. Expert in risk management and team leadership, I successfully implemented internal audit procedures, ensuring compliance and accuracy in financial reporting. Proven track record in business development and delivering exceptional client service, driving organizational success.
Overview
6
6
years of professional experience
Work History
Branch Manager
PNC Bank
11.2024 - Current
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Manage approximately 5-10 outbound calls a day to produce sales of bank products.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with regulatory guidelines and requirements.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Worked with local business clients to find banking solutions that helped protect their accounts, earn additional income, build credit and create safety nets.
Assistant Branch Manager
PNC Bank
11.2023 - 11.2024
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Implemented process improvements to increase productivity.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Trained and developed new team members in alignment with branch service standards and objectives.
Branch Banker
PNC Bank
01.2022 - 11.2023
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Opened new accounts and made changes to existing accounts.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Investigated and resolved account issues by offering applicable options to customers.
- Complied with established internal controls and policies.
Assistant Manager
Buckle
01.2020 - 01.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Held to a sales goal of 10 units per hour.
Education
High School Diploma -
London High School
London05.2018
Skills
- Expert in risk management
- Staffing optimization
- Bank security expert
- Business development expertise
- Sales professional
- Excels in team leadership
- Cash handling expertise
- Multi-tasking
Timeline
Branch Manager
PNC Bank
11.2024 - Current
Assistant Branch Manager
PNC Bank
11.2023 - 11.2024
Branch Banker
PNC Bank
01.2022 - 11.2023
Assistant Manager
Buckle
01.2020 - 01.2022
High School Diploma -
London High School
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