Macey Rogers
Moulton
Summary
Dynamic leader with proven success in enhancing customer satisfaction and team efficiency. Excelled in problem-solving and leadership, driving business growth through innovative strategies and exceptional customer service. Skilled in multitasking and fostering a collaborative environment, consistently achieving and surpassing goals.
Overview
4
4
years of professional experience
Work History
Team Member
The Local Grind
10.2023 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Assistant Manager
Glazed and Brewed
07.2022 - 10.2023
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Assistant Manager
Shrewsberry Donuts and Bakery
06.2020 - 05.2022
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor Of Applied Arts And Science - Political Science
The University of Alabama
Tuscaloosa, ALHigh School Diploma -
Lawrence County High School
Moulton, AL05.2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Leadership qualities
- Accepts responsibility and liabilities
- Workplace safety
- Creativity and innovation
- Goal setting and achievement
- Training and mentoring
- Complaint resolution
- Willingness to learn
- Multitasking Abilities
- Organizational skills
Timeline
Team Member
The Local Grind
10.2023 - 08.2024
Assistant Manager
Glazed and Brewed
07.2022 - 10.2023
Assistant Manager
Shrewsberry Donuts and Bakery
06.2020 - 05.2022
Bachelor Of Applied Arts And Science - Political Science
The University of Alabama
High School Diploma -
Lawrence County High School
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