Macey Walton
Warrior,Alabama
Summary
Dynamic professional with a strong background in team leadership and problem-solving. Expertise in training and mentoring staff, ensuring compliance with safety regulations, and resolving customer complaints to foster positive experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Walgreens
Birmingham, AL
06.2023 - Current
- Supervised daily operations of 700+ customers daily to ensure efficient workflow and customer service excellence.
- Trained and mentored team members on company policies and operational procedures.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented process improvements that enhanced store efficiency and customer satisfaction.
- Resolved customer complaints promptly, fostering positive shopping experiences and retention.
- Ensured compliance with safety regulations and company standards during all shifts.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Personal Assistant
Caldwell Banker Real Estate
Franklin, TN
01.2021 - 01.2023
- Coordinated schedules for executives and agents, optimizing time management and increasing productivity.
- Managed communication between clients and real estate agents, ensuring timely responses and high satisfaction levels.
- Developed filing systems for property documents, enhancing organization and retrieval efficiency.
- Assisted in preparing marketing materials for listings, contributing to increased visibility in the market.
- Streamlined office operations by implementing new software tools, improving workflow consistency across teams.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Data Entry Clerk
HST Interior Elements LLC
Nashville, TN
01.2022 - 03.2022
- Entered data accurately into company databases and maintained integrity of information.
- Processed and verified incoming documents to ensure compliance with company standards.
- Utilized Microsoft Excel for data organization and reporting, enhancing workflow efficiency.
- Conducted regular audits of database entries to identify discrepancies and implement corrections.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
Education
Associate of Applied Science - Accounting
Jefferson State Community College
Birmingham, AL12-2026
High School Diploma -
Franklin High School
Franklin, TN05-2023
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong verbal and written communication
- Policy enforcement
- Quality control assurance
Certification
- Pharmaceutical Tech Training - 2023 to Present
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Shift Leader
Walgreens
06.2023 - Current
Data Entry Clerk
HST Interior Elements LLC
01.2022 - 03.2022
Personal Assistant
Caldwell Banker Real Estate
01.2021 - 01.2023
Associate of Applied Science - Accounting
Jefferson State Community College
High School Diploma -
Franklin High School