Machaela Mason
Shreveport,LA
Summary
Outgoing Clinic Manager with over 4 years of experience working with medical personnel. Exceptional skill in communication creates productive workflows and inspires quality patient care. Emphasizes building relationships and strong recruitment methods.
Overview
10
10
years of professional experience
Work History
Clinic Manager
Willis-Knighton Health
04.2023 - Current
- Resolved patient complaints in timely manner, ensuring positive experience for all parties involved.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to clinic.
- Improved patient satisfaction through effective communication and compassionate care.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
Paser
Willis-Knighton Health
03.2020 - 04.2023
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for patients and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting patients upon arrival at front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Handled sensitive patient information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering positive work environment.
- Expedited check-in and check-out procedures for patients, ensuring seamless experiences during their visits.
- Resolved patient issues quickly and notified supervisor immediately when problems escalated.
Associate Banker
JP Morgan & Chase Bank
02.2018 - 11.2019
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Provided advice on different bank products and financial options.
- Balanced teller drawers and ATM cash.
Co-Manager
Frock Candy
09.2014 - 11.2017
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Improved employee retention rates by fostering positive work environment through team-building activities and open communication.
- Implemented visual merchandising guidelines, creating attractive shopping experience for customers.
- Optimized store layouts based on customer flow patterns contributing to increased sales.
Education
MBA -
Louisiana Tech University
Ruston, LA08.2023
Bachelor of Science - Marketing
Louisiana Tech University
Ruston, LA11.2020
Skills
- Administrative Leadership
- HIPAA Compliance
- Employee Training
- Clinical management
- Scheduling appointments
- Patient Care Coordination
- Supply Coordination
- Patient Flow
- Marketing
- Schedule Management
Websites
Timeline
Clinic Manager
Willis-Knighton Health
04.2023 - Current
Paser
Willis-Knighton Health
03.2020 - 04.2023
Associate Banker
JP Morgan & Chase Bank
02.2018 - 11.2019
Co-Manager
Frock Candy
09.2014 - 11.2017
MBA -
Louisiana Tech University
Bachelor of Science - Marketing
Louisiana Tech University