Summary
Overview
Work History
Education
Skills
Timeline
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Macheala Reid

Poughkeepsie

Summary

Adept at technical support and customer assistance, I enhanced resolution times and on-time performance at Live Nation and JetBlue Airlines. My proactive approach in troubleshooting and ticket management led to significant system improvements and a skilled workforce, showcasing my ability to prioritize customer satisfaction and operational efficiency.

Overview

9
9
years of professional experience

Work History

Fan Platform Support Specialist

Live Nation
01.2022 - Current
  • Improved resolution time by effectively prioritizing support tickets.
  • Assisted fan support as well as clients with troubleshooting to ensure seamless functionality.
  • Analyzed issues to identify trends and recommend system improvements.

Airport Operations

JetBlue Airlines
04.2019 - 03.2021
  • Enhanced on-time performance by efficiently managing aircraft turnaround processes.
  • Provided comprehensive training to new Airport Operations Agents, fostering a skilled workforce capable of handling diverse tasks effectively.
  • Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.

Service Representative

The Home Depot Inc.
04.2016 - 07.2017
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

Education

High School Diploma -

Ossining High School
Ossining, NY
06-2014

Skills

  • Technical support
  • Customer assistance
  • Problem resolution
  • Troubleshooting skills
  • Ticket management
  • Issue escalation

Timeline

Fan Platform Support Specialist

Live Nation
01.2022 - Current

Airport Operations

JetBlue Airlines
04.2019 - 03.2021

Service Representative

The Home Depot Inc.
04.2016 - 07.2017

High School Diploma -

Ossining High School

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Macheala Reid