Macheala Reid
Poughkeepsie
Summary
Dynamic professional with a proven track record at Ticketmaster, excelling in technical support and mentoring. Recognized for exceptional problem-solving and multitasking skills, enhancing user satisfaction. Adept at managing high-pressure situations, consistently exceeding performance metrics while fostering team collaboration and continuous improvement. Proficient in Excel and committed to delivering outstanding customer service.
Overview
10
10
years of professional experience
Work History
Fan Platform Support Specialist
Ticketmaster
01.2021 - Current
- Provided technical support to end-users, resolving issues efficiently and enhancing user satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Mentored junior support representatives, improving team performance and knowledge sharing.
Airport Operations Agent
JetBlue Airlines
04.2018 - 11.2021
- Coordinated check-in processes and ensured compliance with airline policies and procedures.
- Managed passenger inquiries and resolved issues efficiently to enhance customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative Team Lead
The Home Depot Inc
06.2015 - 03.2017
- Led team of customer service representatives, ensuring high-quality support and adherence to company policies.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the retail area.
Education
High School Diploma -
Ossining High School
Ossining, NY06-2014
Skills
- Excel/Google Sheets
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Multitasking Abilities
- Dependable and responsible
Timeline
Fan Platform Support Specialist
Ticketmaster
01.2021 - Current
Airport Operations Agent
JetBlue Airlines
04.2018 - 11.2021
Customer Service Representative Team Lead
The Home Depot Inc
06.2015 - 03.2017
High School Diploma -
Ossining High School
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