Machele Osborn-Bey
Burlington,IA
Summary
Dynamic and compassionate professional with a proven track record in client support and time management. At Hope Haven Development Center I became skilled in behavior redirection and committed to delivering high-quality services, I foster strong relationships that drive success.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
16
16
years of professional experience
Work History
Cleaning Professional
Self Employed Services
04.2014 - Current
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Increased client retention with consistent, high-quality cleaning services tailored to individual needs.
Bartender
The Outpost Bar & Grill
09.2023 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
In-Home Childcare Provider
Self Employed/State Certified
08.2016 - 11.2021
- Worked with parents one-on-one to address individual needs of children in care.
- Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
- Supported children''s academic success by assisting them with homework assignments when needed.
- Promoted healthy lifestyles through the preparation of nutritious meals and engaging in regular physical activities with children.
DSP/ Job Coach
Hope Haven Development Center
09.2009 - 09.2013
- Monitored clients' overall health and well-being and noted significant changes.
- Developed and maintained relationships with community resources to support job coaching.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Conducted thorough assessments of client strengths, weaknesses, interests, and values to determine appropriate career paths and goals effectively.
Education
General Studies
Southeastern Community College
West Burlington, IASkills
- Behavior redirection
- Time management
- Client support
- Compassionate caregiving
Timeline
Bartender
The Outpost Bar & Grill
09.2023 - 02.2025
In-Home Childcare Provider
Self Employed/State Certified
08.2016 - 11.2021
Cleaning Professional
Self Employed Services
04.2014 - Current
DSP/ Job Coach
Hope Haven Development Center
09.2009 - 09.2013
General Studies
Southeastern Community College
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