Machell McIntosh
Avondale,AZ
Summary
Seeking a position which will allow to draw from Twenty-six years of experience, developing, demonstrating knowledge, skills and education related to Public Service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Representative (Finance)
City of Peoria
05.1997 - 04.2022
- Accept and process applications from customers for utility services
- Receive permits from Community Development for new address; research and determine what services the city provides
- Respond to and problem solve difficult and sensitive inquiries and complaints from citizens and agencies
- Maintain accurate daily computer input, accounting for all cash transactions and payments
- Receive and process Sales tax/Business license applications and review for accuracy and compliance with standard procedures
- Prepare and process service orders for various city services including, but not limited to water turn on & turn offs, water meter installations, meter test, meter re-reads, check for leaks.
Senior Customer Service Representative
City of Peoria
09.2021 - 01.2022
- Provide lead supervision, training, guidance, and motivation to other customer service representatives
- Interpret and apply policies and procedures related to daily operations
- Supervise the work of assigned customer service personnel performing activities related to utility billing
- Coordinate customer service representatives' daily duties and work schedules.
Cashiering
Home Depot 0485
02.2014 - 01.2015
- Provide customer with fast service and friendly service
- Follow the standard checkout process to ensure fast checkout experiences
- Remove small items from customers' cart
- Invite customers into a different line and meet customers in the aisle when available
- Notify the Head Cashier whenever lines form.
Senior Customer Service Representative
City of Peoria
05.2010 - 07.2010
- Provide lead supervision, training, guidance, and motivation to other customer service representatives
- Interpret and apply policies and procedures related to daily operations
- Supervise the work of assigned customer service personnel performing activities related to utility billing
- Coordinate customer service representatives' daily duties and work schedules.
Caregiver
Accent Care
11.2007 - 06.2008
- Accept assignments as need for in-home care services such as cooking, cleaning, and personal care needs.
Senior Customer Service Representative
City of Peoria
10.2004 - 04.2005
- Provide lead supervision, training, guidance, and motivation to other customer service representatives
- Interpret and apply policies and procedures related to daily operations
- Supervise the work of assigned customer service personnel performing activities related to utility billing
- Coordinate customer service representatives' daily duties and work schedules.
Care Assistant Residential Home DSP
Tungland Corporation
09.2001 - 01.2004
- Support adults with disabilities by promoting independent living skills and behavior skills in a group home setting
- Assist with personal care, prepare meals, and participate in community activities
- Assist with scheduling of staff and made sure home setting meet state requirements.
Education
Some College (No Degree) - Human Service 54 Credit Units
Wayland Baptist University
1430 E. Missouri Ave B165 Phoenix AZ 8514Some College (No Degree) - Real Estate
Kaplan University
Phoenix AZ / OnlineSkills
- Scheduling/Processing order request
- Problem Solve Complaints/Concerns
- Maintain Daily Computer input
- Updating Accounts on a daily base
References Available
True
Volunteer Experience
- Represented AFSCME local 3282 as Negotiation team member 2004-2006
- Represented AFSCME local 3282/ City of Peoria during 2005 Political Hall of fame dinner.
- Represented City of Peoria as volunteer national Forum for Black Public Administrators.
- Honored on Wayland University President list for spring semester 2005.
- Pilgrim Rest Baptist Church, Community Relation Volunteer.
- Accepted 2011 as Ethical liaison team member for the City of Peoria
Timeline
Senior Customer Service Representative
City of Peoria
09.2021 - 01.2022
Cashiering
Home Depot 0485
02.2014 - 01.2015
Senior Customer Service Representative
City of Peoria
05.2010 - 07.2010
Caregiver
Accent Care
11.2007 - 06.2008
Senior Customer Service Representative
City of Peoria
10.2004 - 04.2005
Care Assistant Residential Home DSP
Tungland Corporation
09.2001 - 01.2004
Customer Service Representative (Finance)
City of Peoria
05.1997 - 04.2022
Some College (No Degree) - Human Service 54 Credit Units
Wayland Baptist University
Some College (No Degree) - Real Estate
Kaplan University
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