MACHELLE SHIPP
Kennesaw,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experienced in stepping into roles and quickly making positive changes to drive company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
EXECUTIVE ASSISTANT/OFFICE MANAGER
RITZBERG REALTY INT.
Smyrna, GA
01.2020 - 02.2023
- Managed Broker’s schedule and travel arrangements
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Interviewed prospective employees and provided input to HR on hiring decisions..
- Created and managed budgets for travel, training and teambuilding activities.
RESTAURANT MANAGER
LUBY'S INC
Kennesaw, GA
11.2017 - 08.2019
- Through strategic management and polished communication assist in exceeding $2M annual sales goals
- Responsible for hiring, minimizing retention, supervising and developing a team of 15 employees while coaching performance and training staff on best practices
- Successfully monitor and control operating cash flow, property, products, and company equipment
- Anticipate and identify business operations and sales gaps and implement strategic solutions to minimize business issues/risk
- Optimize business performance through efficient forecasting and managing inventory levels by mitigating waste
- Sustain safety protocol, ensure proper cost-effective, and safe handling equipment and material usage.
- Managed accounts payable, accounts receivable and payroll.
RESTAURANT MANAGER
CAPER’S – MOON FLOWER HOLDINGS, LLC
Kennesaw, GA
01.2013 - 10.2017
- Broad and diverse responsibilities encompassing all aspects of business operations and management of staff
- Overall responsibility for short/medium term planning and organization of all resources staff and vendor management
- Effectively manage the operations of holding company staff including staffing, training, and motivating staff to increase sales and ensure business efficiency
- Analyze and identify improvement opportunities related to staff, processes, and best practices for optimization
- Conducted weekly sales and payroll forecasting; ensure the accuracy of payroll process
- Authored detailed descriptions of current processes to establish best practices for staff operations and customer service procedures/policies.
REGULATORY COMPLIANCE SPECIALIST II
ATLANTA HOUSING AUTHORITY
Atlanta, GA
01.2008 - 06.2013
- Enforced regulatory affairs department compliance with agency requirements.
- Established working relationships with regulatory agencies.
- Managed upkeep of regulatory electronic and hard copy filing systems and archives.
- Organized and maintained all files related to regulatory actions.
- Monitored regulatory change required by new and revised laws and regulations, communicating complex protocols and determining operational impacts.
- Evaluated changes to documents submitted to determine need for amendments.
- Established and overs HUD and Atlanta Housing Authority regulatory procedures.
- Researched new regulatory requirements from HUD to gather information and launch resulting organizational changes.
- Oversaw impact assessments and wrote reports outlining findings.
- Oversaw and coordinated development of annual reports.
- Managed regulatory change required by new and revised laws and regulations, communicating complex requirements and identifying operational impacts.
PROJECT LIAISON
ATLANTA HOUSING AUTHORITY
Atlanta, GA
01.2007 - 01.2008
- Managed all facets of new Rental assistance community development with strong emphasis on portfolio management
- Produced thorough, accurate and timely reports of project activities
- Managed assigned portfolio's for PBRA Rental assistant communities
- Served as point of contact for properties and residents, processed leases for recertification's and move-outs, collected data to prepare weekly and monthly data reports
- Maintained updated knowledge through continuing education and advanced training.
- Conducted PBRA portal trainings for all PBRA communities - Developed the pilot and crafted customer service training, select training vendors, negotiated contracts and business reviews ensuring all training KPI's were met
Education
High School Diploma -
South High School
Columbus, OH06.1992
Some College (No Degree) - General Studies
Devry
Columbus, OHSkills
- Microsoft Office Suite: Word, Excel, PowerPoint, Project, Outlook
- AOD
- PEACHTREE ACCOUNTING
- FMLS, GAMLS, RING CENTRAL, ASANA, FIREPOINT
- Accounts payable and receivable
- Customer relations
- CRM and office management software
- Scheduling and calendar management
- Invoicing and billing
- Data entry
- Report writing
- Project management
- Event coordination
- Training and coaching
- Senior leadership support
- Quick Books
- CRM and Office Management Software
- Employee Coaching and Motivation
- Teamwork and Collaboration
- Hiring and Training
- Revenue Forecasting
- Onboarding and Orientation
- Scheduling and Coordinating
Affiliations
Certified Occupancy Specialist (COS), The National Center for Housing Management
Specialist Housing Credit Manager (SHCM) National Affordable Housing Management Association
PROFESSIONAL ASSOCIATIONS
6Member, Southeastern Affordable Housing Management Association
Certification
Restaurant Operations Management Training Development & Delivery Vendor Management
Contract Compliance (HUD) Bookkeeping, Accounting, Staff Management & Retention
Timeline
EXECUTIVE ASSISTANT/OFFICE MANAGER
RITZBERG REALTY INT.
01.2020 - 02.2023
RESTAURANT MANAGER
LUBY'S INC
11.2017 - 08.2019
RESTAURANT MANAGER
CAPER’S – MOON FLOWER HOLDINGS, LLC
01.2013 - 10.2017
REGULATORY COMPLIANCE SPECIALIST II
ATLANTA HOUSING AUTHORITY
01.2008 - 06.2013
PROJECT LIAISON
ATLANTA HOUSING AUTHORITY
01.2007 - 01.2008
High School Diploma -
South High School
Some College (No Degree) - General Studies
Devry