Maci Finder
Kansas City,KS
Summary
Dynamic and results-oriented professional with a robust work ethic and a positive outlook in the customer service sector. Proven track record of exceptional problem-solving abilities and thriving in fast-paced environments, consistently meeting and exceeding business performance metrics. With four years of progressive customer service experience, recognized for leadership qualities, keen attention to detail, creativity, and self-motivation. Effective communicator excelling as both a natural leader and a collaborative team player, dedicated to driving company success in any setting.
Overview
3
3
years of professional experience
Work History
Registered Behavior Technician
Allison's Therapy Corner
Keller, TX
12.2025 - 03.2026
- Assessed client needs and implemented behavior intervention plans to support developmental and educational growth.
- Analyzed collected data to evaluate client progress and recommend necessary adjustments to treatment plans.
- Developed and implemented strategies with various professional teams to ensure a cohesive approach to therapy and support service provision.
- Executed crisis response strategies with a focus on individual safety and strict adherence to established protocols.
- Utilized de-escalation techniques to manage maladaptive behaviors, prioritizing safety and well-being of both staff and clients.
Full-Time Account Manager
5 Pillar Solutions
05.2025 - 10.2025
- Implemented process improvements to drive operational efficiency and bolster team productivity.
- Oversaw team performance to maintain high levels of compliance with company standards.
- Analyzed workflows and recommended targeted improvements to drive productivity gains.
- Created and executed comprehensive training initiatives focused on elevating employee skills and boosting overall productivity.
- Efficiently managed and resolved concerns, contributing to increased satisfaction among customers and employees.
- Analyzed data and crafted comprehensive reports and presentations for management review, enhancing operational insights.
- Coordinated efforts between departments to ensure seamless operations and effective communication.
Full-Time Registered Behavioral Technician
Action Behavior Center for ABA Therapy
11.2024 - 04.2025
- Developed and implemented tailored treatment strategies to support clients with autism spectrum disorder (ASD) and other developmental disorders, ensuring adherence to best practices under BCBA supervision.
- Facilitated one-on-one therapeutic interventions for diverse populations in various settings to enhance emotional well-being.
- Systematically collected and recorded behavioral data to evaluate client progress and ensure therapeutic interventions are effective.
- Protected sensitive information and complied with ethical guidelines to enhance service integrity.
- Contributed to regular supervision sessions and team meetings focused on discussing client progress, identifying challenges, and refining treatment strategies.
Full-Time Ship From Store Associate
Altar’d State
08.2023 - 07.2024
- Monitored and maintained cleanliness and orderliness of spaces to support member satisfaction.
- Utilized systematic approaches to quickly identify and secure items for online and pick-up order completion.
- Facilitated efficient unloading of packages to ensure smooth inventory flow.
- Implemented effective sorting and storage strategies to maintain orderly stock levels in designated shelving and backroom locations.
- Managed daily inventory tracking and documentation to ensure precision in stock management.
- Facilitated effective communication with vendors and drivers, promoting a positive and productive atmosphere.
- Executed timely and efficient order pickups while managing online processing workflows.
Certified Lifeguard
Lifetime Fitness
05.2023 - 08.2023
- Monitored pool activities and enforced safety regulations to maintain a secure atmosphere at a high-traffic fitness center.
- Applied expertise gained from competitive swimming to promote effective water safety measures and coaching strategies.
- Implemented safety protocols and maintained a secure atmosphere for swimmers and visitors in and around pool areas.
- Monitored adherence to facility policies and guidelines, ensuring optimal experiences for all employees and members.
- Conducted regular assessments of swimming areas and equipment to maintain safety standards and operational integrity.
- Coordinated the organization and deployment of first aid and CPR kits to enhance emergency response capabilities.
Air Package Handler
United Parcel Service
Louisville, Kentucky
10.2022 - 05.2023
- Executed package preparation and sorting for aircraft containers to ensure efficient operations during seasonal peak at UPS Worldport in Louisville, Kentucky.
- Executed precise packing strategies to minimize risk of damage to shipments.
- Reported delays, damages, and suspicious packages to ensure operational efficiency and safety.
- Adhered to safety guidelines while lifting and maneuvering extremely large packages, maintaining operational efficiency.
- Utilized advanced tracking system tools, including handheld scanners, to ensure precise package placement for efficient aircraft container and truck loading.
- Coordinated logistics for loading three containers each day to streamline supply chain processes.
- Recognized by line supervisor for expertise in overseeing high-volume container operations and maintaining hazardous material compliance.
Education
Associate of Arts - Criminal Justice
University of Louisville
Louisville, KY05-2029
undefined
Timber Creek High School
01-2021
Skills
- Team Player
- Communicator
- Strategic Thinker
- Leader
- Relator
- Individualization
- Activator
- Arranger
- Ideation
- Adaptability
- Responsible
- Fast Learner
- Consistency
- Time Management
- Critical Thinking
- Work Ethic
Accomplishments
- Monthly Volunteer Recognition
- Kappa Delta Sorority
- National State Swimmer
- High School Team Captain
- High School Team MVP
- Peer selected as Team Captain for National Select Swim Team
- First women’s state qualifier for Timber Creek High School
- Coach's Award
Timeline
Registered Behavior Technician
Allison's Therapy Corner
12.2025 - 03.2026
Full-Time Account Manager
5 Pillar Solutions
05.2025 - 10.2025
Full-Time Registered Behavioral Technician
Action Behavior Center for ABA Therapy
11.2024 - 04.2025
Full-Time Ship From Store Associate
Altar’d State
08.2023 - 07.2024
Certified Lifeguard
Lifetime Fitness
05.2023 - 08.2023
Air Package Handler
United Parcel Service
10.2022 - 05.2023
undefined
Timber Creek High School
Associate of Arts - Criminal Justice
University of Louisville