Maci McCracken

Site Director:

Promoted to Site Director for demonstrating exceptional leadership skills and consistently achieving team performance goals.
- Persuaded and led employees to adopt new strategies, resulting in higher enrollment rates and enhanced customer experiences.
- Encouraged team performance through incentive programs and team-building exercises, increasing camaraderie, trust, and rapport, ultimately boosting overall site success.

Camp Counselor:

- Leveraged strong problem-solving skills to address and resolve camper issues, ensuring a smooth and enjoyable camp experience, which contributed to high camper satisfaction and retention.

- Selected to lead enrichment camp which increased revenue.
- Demonstrated companies' core values to uphold company's reputation.
- Developed strong relationships with parents through regular, transparent communication, which helped in maintaining trust and increasing word-of-mouth referrals.

- Successfully sold packages to new customers, contributing to the growth of the customer base and increasing overall sales.

-Excelled at upselling and cross-selling to existing customers by identifying their needs and recommending additional packages and products, thereby boosting revenue.
- Consistently met and exceeded sales targets through effective product demonstrations and personalized customer interactions.

- Effectively handled customer issues and complaints, turning unhappy customers into loyal ones through excellent problem-solving and personalized care.
- Consistently exceeded monthly sales goals, securing a position at the top of the company leaderboard.