Maci Oleson
Eagle,Idaho
Summary
Hospitality professional with a solid background in customer service and operations management. Strong problem-solving capabilities and attention to detail contribute to effective team collaboration and enhanced guest experiences across various service environments.
Overview
14
14
years of professional experience
Work History
Server
Acero
Boise, ID
01.2024 - Current
- Managed event operations to deliver exceptional guest experiences with meticulous attention to detail.
- Executed efficient table marking procedures, optimizing service flow and enhancing satisfaction.
- Demonstrated expertise in full-bottle wine service within fine dining environments.
- Exhibited extensive knowledge of food and alcohol pairings to elevate guest enjoyment.
- Assisted in training new servers.
Server
Maddie's Wine and Whiskey Bar
Meridian, ID
08.2023 - 01.2024
- Delivered exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu knowledge and food recommendations.
- Collaborated with kitchen staff to ensure timely delivery of orders.
Guest Services/ Front Desk
KOA Santa Cruz/ Monterey Bay
Watsonville, CA
05.2023 - 08.2023
- Cultivated strong customer service skills, emphasizing problem-solving, multitasking, and communication.
- Handled complex booking and reservation requests efficiently.
- Managed various emergencies to ensure guest safety.
- Coordinated communications with maintenance, security, and housekeeping teams.
Server
Crave Kitchen and Bar
Eagle, ID
12.2022 - 04.2023
- Delivered fine dining service with meticulous attention to table details and pre-settings.
- Executed pre-bussing and crumbing to maintain cleanliness and enhance dining experience.
- Demonstrated extensive knowledge of menu items and alcoholic beverages.
- Provided full-bottle wine service and expertly decanted wine for guests.
Server/ CDT
Jakers Bar and Grill
Meridian, ID
02.2021 - 12.2022
- Trained new servers on menu items and service standards to enhance performance.
- Delivered exceptional customer service to guarantee guest satisfaction.
- Coordinated with hosts, bussers, and kitchen staff to streamline service delivery.
Warehouse shipping department
Scentsy
Meridian, ID
05.2020 - 02.2021
- Stocked product lines and organized pallets for efficient inventory management.
- Picked and packed orders while arranging gift boxes for timely delivery.
- Loaded trucks for distribution, ensuring proper weight distribution and safety.
Manager
McDonald's
Boise, ID
03.2020 - 05.2020
- Supervised daily restaurant operations to maintain high-quality service standards.
- Trained staff on food safety and customer service protocols.
- Monitored adherence to health regulations and company policies.
- Assigned tasks to associates based on skill levels to enhance team performance.
Manager
Aspen Leaf Frozen Yogurt/ Rocky Mountain Chocolate Factory
Eagle, ID
09.2017 - 03.2020
- Oversaw daily operations, ensuring efficiency and adherence to quality standards.
- Managed client relationships through contract negotiations and timely delivery of goods.
- Recruited and hired qualified candidates to fill open positions efficiently.
- Coached and mentored team members to enhance job performance.
- Organized staff schedules to optimize coverage during peak hours.
- Managed inventory levels and ordered supplies to sustain stock availability.
Target Apparel Team Member
Target
Boise, ID
03.2019 - 08.2019
- Handled customer inquiries with friendly, efficient service.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Monitored fitting rooms to ensure cleanliness and proper restocking.
- Organized backroom stock areas according to company guidelines for optimal inventory management.
- Restocked merchandise on sales floor promptly to meet customer demands.
Crew Trainer
McDonald's (Darmody Enterprises)
Eagle, ID
06.2016 - 09.2017
- Trained new crew members on operational procedures and customer service standards.
- Supported managers in daily operations to enhance workflow efficiency.
- Acquired comprehensive knowledge of industry-specific customer service practices.
Commissioned Artist
Eagle, ID
01.2013 - Current
- Collaborated with clients to understand their artistic vision and preferences.
- Created original artworks using various media and techniques.
- Ensured that deadlines were met while maintaining quality standards.
Private Art Teacher
Eagle, ID
01.2014 - Current
- Designed personalized art lessons for diverse age groups and skill levels.
- Created engaging lesson plans to foster creativity and artistic expression.
- Provided one-on-one instruction in various media, including painting and drawing.
Education
Bachelor degree - psychology with a conflict management certification
Boise State University
Skills
- Customer relationship
- Management
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- Adaptability
- Sales expertise
- Inventory management
- Point-of-sale (POS) operations
- Strong work ethic
Personal Information
Title: Project Engineer Intern
Timeline
Server
Acero
01.2024 - Current
Server
Maddie's Wine and Whiskey Bar
08.2023 - 01.2024
Guest Services/ Front Desk
KOA Santa Cruz/ Monterey Bay
05.2023 - 08.2023
Server
Crave Kitchen and Bar
12.2022 - 04.2023
Server/ CDT
Jakers Bar and Grill
02.2021 - 12.2022
Warehouse shipping department
Scentsy
05.2020 - 02.2021
Manager
McDonald's
03.2020 - 05.2020
Target Apparel Team Member
Target
03.2019 - 08.2019
Manager
Aspen Leaf Frozen Yogurt/ Rocky Mountain Chocolate Factory
09.2017 - 03.2020
Crew Trainer
McDonald's (Darmody Enterprises)
06.2016 - 09.2017
Private Art Teacher
01.2014 - Current
Commissioned Artist
01.2013 - Current
Bachelor degree - psychology with a conflict management certification
Boise State University