Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Sonia Fernandez

Las Vegas,NV

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Caesar’s Palace. Proven ability to enhance guest satisfaction through effective problem-solving and quality control. Proficient in POS systems and cash handling, consistently delivering excellence in fast-paced environments while fostering positive relationships with team members.

Overview

10
10
years of professional experience

Work History

Server

Palette Tea Lounge
10.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Butlers Dispatcher

Caesar’s Palace
08.2017 - 08.2022
  • My job entitled taking calls from the guest and receiving orders from the butlers.
  • Computed and recorded totals of transactions.
  • Provided hotel information and resolved concerns to assist guest.
  • Worked on amenities that were needed by the hosts
  • Handled cash
  • Became proficient with LMS and Excel.
  • Delivered service excellence through all points of contact.
  • Built and maintained positive working relationships with co-workers.

Housekeeping Room Attendant

Red Rock Casino
03.2017 - 08.2017
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Quality Control Inspector

CTDI - Communications Test Design
12.2014 - 01.2017
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Education

Chaparral
Las Vegas, NV
05.2013

Skills

  • Food service
  • POS system
  • Order management
  • Customer relationship
  • Cash handling
  • Problem solving
  • Guest engagement
  • Strong work ethic
  • Exceptional customer service
  • Professional appearance
  • Safe food handling
  • Quality control
  • Team player
  • Hostess support
  • Conflict resolution
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Server

Palette Tea Lounge
10.2023 - Current

Butlers Dispatcher

Caesar’s Palace
08.2017 - 08.2022

Housekeeping Room Attendant

Red Rock Casino
03.2017 - 08.2017

Quality Control Inspector

CTDI - Communications Test Design
12.2014 - 01.2017

Chaparral
Sonia Fernandez