Sonia Fernandez
Las Vegas,NV
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Caesar’s Palace. Proven ability to enhance guest satisfaction through effective problem-solving and quality control. Proficient in POS systems and cash handling, consistently delivering excellence in fast-paced environments while fostering positive relationships with team members.
Overview
10
10
years of professional experience
Work History
Server
Palette Tea Lounge
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Butlers Dispatcher
Caesar’s Palace
08.2017 - 08.2022
- My job entitled taking calls from the guest and receiving orders from the butlers.
- Computed and recorded totals of transactions.
- Provided hotel information and resolved concerns to assist guest.
- Worked on amenities that were needed by the hosts
- Handled cash
- Became proficient with LMS and Excel.
- Delivered service excellence through all points of contact.
- Built and maintained positive working relationships with co-workers.
Housekeeping Room Attendant
Red Rock Casino
03.2017 - 08.2017
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Quality Control Inspector
CTDI - Communications Test Design
12.2014 - 01.2017
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
Chaparral
Las Vegas, NV05.2013
Skills
- Food service
- POS system
- Order management
- Customer relationship
- Cash handling
- Problem solving
- Guest engagement
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Safe food handling
- Quality control
- Team player
- Hostess support
- Conflict resolution
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Server
Palette Tea Lounge
10.2023 - Current
Butlers Dispatcher
Caesar’s Palace
08.2017 - 08.2022
Housekeeping Room Attendant
Red Rock Casino
03.2017 - 08.2017
Quality Control Inspector
CTDI - Communications Test Design
12.2014 - 01.2017
Chaparral
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