Darren Le
Millbrae,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement, commuincation and boost performance.
Overview
13
13
years of professional experience
Work History
Managing Owner
Palette Tea House
12.2017 - 12.2023
- Took on Technical leadership in hardware or software related infrastructure
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into employee strengths and Coworker compatability.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring/partner program to improve areas of weakness.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Mediated and resolved workplace conflicts that may arise.
Web Developer
Deem/Rearden
05.2011 - 03.2013
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Coded websites using HTML, CSS.
- Created powerful Content Management Systems to serve as interface for client.
- Reviewed code to validate structures, assess security and verify browser, device and operating system compatibility.
- Crafted SEO strategy and intuitive interface for site to achieve prominent rankings across top browser platforms.
- Performed unit testing of web applications and troubleshot issues.
- Employed coding practices based on commonly accepted standards to establish site layout and user interface.
- Discussed site and app requirements with clients to produce actionable development plans.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
Managing Owner
Allstar Cafe Market St
10.2013 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Managing Owner
Allstar Cafe 9th St
08.2015 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Certification - Computer Networking And Telecommunications
CCNA Certificate
San BrunoCertification - Computer Science
CompTIA A+ Certification
San BrunoHigh School Diploma -
Mills High School
Millbrae, CA05.2013
Skills
- Staff Training and Development
- Operations Management
- Workplace Safety
- Administrative Oversight
- Small business operations
- Talent Development
- Project Management
- Verbal and written communication
Timeline
Managing Owner
Palette Tea House
12.2017 - 12.2023
Managing Owner
Allstar Cafe 9th St
08.2015 - Current
Managing Owner
Allstar Cafe Market St
10.2013 - Current
Web Developer
Deem/Rearden
05.2011 - 03.2013
Certification - Computer Networking And Telecommunications
CCNA Certificate
Certification - Computer Science
CompTIA A+ Certification
High School Diploma -
Mills High School
Similar Profiles
ANGIE GONZALEZANGIE GONZALEZ
Food Runner at Palette Tea LoungeFood Runner at Palette Tea Lounge
Alisa DengAlisa Deng
Front of House & Barista at Hulucat Mocktail and Tea House,Front of House & Barista at Hulucat Mocktail and Tea House,
Jocelyn ZhangJocelyn Zhang
Waitress/Cashier at Prince Tea HouseWaitress/Cashier at Prince Tea House