Maci Perry
King Of Prussia,PA
Summary
Dedicated assistant manager with a proven track record of enhancing staff performance through comprehensive training programs. Skilled in creating a customer-centric environment by developing team members to deliver exceptional service. Recognized for improving customer experience metrics and staff satisfaction levels.
Overview
8
8
years of professional experience
Work History
Visual Merchandising Manager
Mango
King of Prussia
03.2024 - Current
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
- Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
Assistant Manager
Superdry
King of Prussia
03.2023 - 03.2024
- Acting Store Manager from March 2023-July 2023 while Store Manager was on maternity leave in which I assumed all responsibilities of the Store Manager role including interviewing, hiring, and training, payroll processing, creating weekly schedules, and creating weekly zone sheets and daily task management.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the store.
- Taught employees how to collaborate on daily job tasks and achieve service targets through the use of development plans, service sprints, and product knowledge.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate. Delivered performance reviews quarterly to Brand Leads and managed Brand Leads to deliver performance reviews to sales associates.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
In Store Visual Manager
Superdry
King of Prussia, PA
12.2021 - 05.2023
- Increased visual impact and sales through mapping the store and determining optimal arrangement of mannequins, fixtures, walls and tables based on space, product levels, and commerciality.
- Developed innovative visual merchandising strategies that drove foot traffic and boosted overall store performance..
- Managed analytical reports to identify and track sales activities and customer trends.
- Attended weekly store walk-throughs with the Country Visual Manager and VP of US Retail and provided business results and data to explain store set-up.
- Managed window displays and in-store promotional materials, contributing to strong brand identity and increased customer interest.
Assistant Manager - Visuals
PacSun
King of Prussia, PA
01.2018 - 11.2021
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations with a focus in visuals to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience by following planograms and ensuring the store was appropriately stocked and merchandised properly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles and keeping them on track with their roadmaps.
- Conducted product knowledge and fit sessions to staff on a weekly basis. Enacted using “service sprints” to enhance the teams selling skills and learning how to pick product and outfits for different customers and scenarios.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Visual Associate
Pacsun
King of Prussia, PA
09.2018 - 01.2019
- Assisted Visual Manager with floorsets, planograms, and visual updates.
- Utilized PhotoCircle to upload photos and Foko Retail to complete tasks from Store Operations
- Received and processed shipment, floor replenishment, and stockroom organization
- Provided product knowledge to sales floor staff and conducted fit sessions with new merchandise in order to provide a more knowledgeable customer experience
- Assisted on salesfloor as needed and excelled in providing a unique and personalized customer experience to each guest
Sales Associate
American Eagle Outfitters, Inc
King of Prussia
07.2016 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Archbishop Carroll High School
06.2018
Skills
- Customer experience
- Retail Operations
- Visual Merchandising
- Placement Optimization
- Team motivation
- Staff Training and Development
- Recruiting and interviewing
Timeline
Visual Merchandising Manager
Mango
03.2024 - Current
Assistant Manager
Superdry
03.2023 - 03.2024
In Store Visual Manager
Superdry
12.2021 - 05.2023
Visual Associate
Pacsun
09.2018 - 01.2019
Assistant Manager - Visuals
PacSun
01.2018 - 11.2021
Sales Associate
American Eagle Outfitters, Inc
07.2016 - 09.2018
High School Diploma -
Archbishop Carroll High School