Maci Mangum
Nixa
Summary
Dedicated healthcare professional with expertise in Emergency Medical Technician (EMT) roles and Patient Care Technician services in high-pressure environments. Proficient in patient care, safety screening, and infection control, with hands-on experience as a COVID-19 Entrance Screener. Strong customer service and organizational skills developed through retail and small business operations, complemented by reliability and efficiency from logistics experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Amazon Delivery Driver
Ozarks Last Mile
03.2025 - 09.2025
- As an Amazon Delivery Driver, I was responsible for safely and efficiently delivering packages while maintaining a high level of customer service. I followed optimized delivery routes, managed time effectively, and ensured packages were handled with care and delivered accurately. I conducted vehicle inspections, adhered to safety protocols, and maintained organization within the delivery van to support a smooth workflow. I worked independently while meeting daily delivery goals and adapting to changing schedules and conditions. This role strengthened my reliability, time management, and ability to stay focused and motivated in a fast-paced, deadline-driven environment.
Emergency Medical Technician (EMT)
Mercy Emergency Services
05.2023 - 10.2024
- As an EMT, I worked alongside paramedics and other EMTs to provide emergency medical care in pre-hospital settings. I responded to 911 calls, assessed patients, obtained vital signs, and assisted with life-saving interventions and medical procedures. I provided compassionate care to a large variety of patients during high-stress and unpredictable situations, ensuring their safety and comfort during transport. I collaborated closely with my team to maintain equipment, restock the ambulance, and ensure readiness for each call. This role required quick decision-making, strong communication, teamwork, and the ability to remain calm and professional in critical situations.
Emergency Department Patient Care Technician
Mercy Hospital Springfield
03.2022 - 05.2023
- As a Patient Care Technician in the Emergency Department, I provided direct patient care in a fast-paced, high-acuity environment. I assisted nurses and providers with patient assessments, obtained vital signs, performed EKGs, and supported both basic and emergency medical procedures. I helped with patient mobility, hygiene, and comfort while maintaining dignity and compassion during stressful situations. I also transported patients, restocked supplies, and ensured rooms were prepared for incoming cases. This role required strong teamwork, adaptability, and the ability to remain calm under pressure while delivering attentive, patient-centered care.
Patient Registration Specialist
Cox Health Community Hospital
12.2021 - 02.2022
- As a Patient Registration Specialist in the Emergency Department, I greeted and assisted patients, families, and visitors upon arrival while collecting and verifying demographics, insurance information, identification, and necessary consent forms. I accurately entered patient data into the electronic medical record (EMR), ensured all documentation was complete, and obtained required HIPAA, consent to treat, and financial responsibility signatures. I communicated closely with nurses, physicians, and clinical staff to support patient flow, and effectively managed multiple tasks during high-volume, high-stress periods, including EMS arrivals. I verified insurance eligibility, provided patients with information regarding financial obligations when appropriate, and upheld strict confidentiality in accordance with HIPAA regulations. Additionally, I delivered exceptional customer service by addressing patient questions and concerns, and supported daily department operations by answering phones, organizing documents, and assisting with administrative tasks.
COVID-19 Entrance Screener
Cox Health Community Hospital
05.2021 - 08.2021
- As a COVID-19 Entrance Screener in a hospital setting, I served as the first point of contact for patients, visitors, and staff, helping ensure a safe and welcoming environment. I conducted symptom screenings, temperature checks, and verified compliance with hospital safety protocols. I provided clear instructions, answered questions, and directed individuals to the appropriate departments while maintaining professionalism and compassion. I worked closely with hospital staff to follow infection control guidelines, protected patient privacy, and remained calm and attentive in a fast-paced healthcare environment. This role required strong communication skills, attention to detail, and a commitment to safety and patient care.
Sales Associate
Tilly’s
11.2020 - 05.2021
- As a Sales Associate, I provided friendly, attentive customer service while helping shoppers find products that met their needs. I assisted with sales transactions, handled cash and card payments accurately, and maintained a clean, organized sales floor. I regularly restocked merchandise, arranged displays, and ensured products were presented in an appealing way. I also answered customer questions, resolved concerns, and worked collaboratively with team members to create a positive shopping experience. This role strengthened my communication skills, reliability, and ability to thrive in a fast-paced retail environment while consistently prioritizing customer satisfaction.
Business Associate
Maci Loo Makings
03.2018 - 05.2021
- As a Business Associate in a small business environment, I played a key role in supporting daily operations and helping the business run smoothly. I worked closely with the owner to manage a variety of responsibilities, including inventory organization, order preparation, packaging, and shipping. I regularly interacted with customers, assisted with custom requests, and helped ensure a positive and personal customer experience. In addition to day-to-day tasks, I contributed to production, organization, and general problem-solving as needs arose. This role required flexibility, strong communication, and attention to detail, and allowed me to be a reliable, hands-on support in a fast-paced, collaborative setting.
Education
High School Diploma -
Nixa High School
Nixa, MO, USA05-2021
Non-Degree Program - Coursera certificate
Brigham Young University
Laie, HI, USA01.2021
Emergency Medical Technician program -
Ozarks Technical Community College
Springfield, MO, USA04-2023
Skills
- Communication Skills
- Professionalism
- Adaptability
- Workflow Optimization
- Basic Life Support (BLS/CPR)
- Emergency Response
- Customer Service
- Time Management
- Organization
- Critical Thinking
- Team Collaboration
- Adaptability in Fast-Paced Environments
Certification
Basic Life Support (BLS/CPR)
Interests
Reading, being outdoors, spending time with friends and family, taking on challenges and adventures
Languages
English
Native or Bilingual
Timeline
Amazon Delivery Driver
Ozarks Last Mile
03.2025 - 09.2025
Emergency Medical Technician (EMT)
Mercy Emergency Services
05.2023 - 10.2024
Emergency Department Patient Care Technician
Mercy Hospital Springfield
03.2022 - 05.2023
Patient Registration Specialist
Cox Health Community Hospital
12.2021 - 02.2022
COVID-19 Entrance Screener
Cox Health Community Hospital
05.2021 - 08.2021
Sales Associate
Tilly’s
11.2020 - 05.2021
Business Associate
Maci Loo Makings
03.2018 - 05.2021
Non-Degree Program - Coursera certificate
Brigham Young University
High School Diploma -
Nixa High School
Emergency Medical Technician program -
Ozarks Technical Community College