Hardworking and passionate with strong communication skills and excellent patient registrar eager to secure Patient Access Representative Lead position. Ready to help team achieve company goals.
Work History
Patient Access Representative
Essentia Health Baxter Clinic
11.2019 - Current
Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Order Fulfillment Associate
Just For KIx
09.2019 - 02.2020
Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
Reduced order processing time by consistently maintaining a clean and organized workspace.
Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
Activities Assistant
Woodland Good Samaritan
03.1996 - 06.1998
Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
Increased social interaction among residents through facilitating group activities and fostering a sense of community.
Improved residents'' physical wellbeing by coordinating exercise programs tailored to individual abilities and needs.
Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
Collaborated with interdisciplinary team members to develop comprehensive activity plans addressing the diverse needs of each resident.
Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
Provided emotional support and companionship to improve quality of life for residents.
Concessions Worker
Paul Bunyan Amusement Park
05.1988 - 09.1992
Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
Increased sales by creating attractive food displays and maintaining a clean, inviting environment.
Streamlined the ordering process for faster transactions and shorter wait times for customers.
Collaborated with team members to ensure smooth operations during high-traffic events.
Reduced food waste by closely monitoring inventory levels and properly storing perishable items.
Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
Assisted in training new employees, sharing product knowledge and best practices for excellent customer service.