Summary
Overview
Work History
Education
Skills
Timeline
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Macie CLEMENCE

Amarillo,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Cosmetology Instructor

Clarendon College
08.2024 - Current
  • Developed lesson plans to enhance student engagement and learning outcomes.
  • Demonstrated effective cosmetology techniques, ensuring adherence to industry standards.
  • Provided hands-on training in hair cutting, styling, and coloring methods.
  • Evaluated student performance through practical assessments and constructive feedback.
  • Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.

Sales Representative

Armstrong McCall Beauty Supply
06.2021 - 06.2025
  • Developed product knowledge to effectively address customer inquiries and concerns.
  • Participated in team meetings to discuss sales strategies and performance goals.
  • Adapted quickly to new sales techniques and promotional campaigns.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Built relationships with customers and community to promote long term business growth.

Shift Supervisor

Starbucks
02.2020 - 06.2021
  • Trained and mentored new baristas on beverage preparation and customer service excellence.
  • Managed inventory levels, placing orders to maintain optimal stock for peak hours.
  • Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
  • Resolved customer complaints promptly, enhancing overall customer satisfaction and loyalty.
  • Coordinated staff schedules to align with business needs while ensuring adequate coverage during shifts.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.

Barista

Sodexo USA
05.2020 - 08.2020
  • Trained new baristas on equipment operation, beverage preparation, and customer service protocols.
  • Provided exceptional customer service by engaging with patrons to enhance their coffee experience.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.

Barista

Urbana Coffee
10.2019 - 02.2020
  • Prepared and served coffee beverages, ensuring high quality and consistency in presentation.
  • Maintained cleanliness and organization of workstations, promoting a safe environment for staff and customers.
  • Developed rapport with customers, enhancing their experience through personalized service and product recommendations.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Education

Cosmetology Certificate of Completion - Cosmetology

Clarendon College Cosmetology - Amarillo
Amarillo, TX
05-2024

Skills

  • Professional ethics
  • Customer service
  • Problem resolution
  • Relationship building
  • Lesson planning
  • Sanitation procedures
  • Beverage preparation
  • Quality standards
  • Espresso preparation
  • Time management
  • Friendly and outgoing

Timeline

Cosmetology Instructor

Clarendon College
08.2024 - Current

Sales Representative

Armstrong McCall Beauty Supply
06.2021 - 06.2025

Barista

Sodexo USA
05.2020 - 08.2020

Shift Supervisor

Starbucks
02.2020 - 06.2021

Barista

Urbana Coffee
10.2019 - 02.2020

Cosmetology Certificate of Completion - Cosmetology

Clarendon College Cosmetology - Amarillo

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