Macie Jennings

• Resolve complex customer inquiries related to healthcare plans, benefits, and coverage

• Investigate issues and document accurate resolutions in CRM systems

• Coordinate with internal teams to ensure timely and compliant outcomes

• Maintain quality, productivity, and performance standards in a remote environment

• Conducted quality audits of claims and customer interactions to ensure regulatory compliance

• Identified trends and recurring issues to support process and resolution improvements

• Provided feedback and guidance to improve accuracy and service quality

• Maintained knowledge of financial policies, procedures, and compliance standards

• Performed quality audits to ensure adherence to Walmart standards and procedures

• Analyzed data to identify root causes and improvement opportunities

• Partnered with cross-functional teams on corrective actions and process enhancements

• Supported training efforts to improve quality performance and compliance

• Supported inventory processing, order handling, and documentation

• Maintained accuracy and efficiency in a fast-paced distribution environment

• Followed safety and operational procedures consistently