Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AntreShaye Payne

Lehigh Acres,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Reliable employee seeking customer relations position. Offering excellent communication and good judgment.

Experienced customer support tech with over 7 years of experience in customer support. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

CVS HEALTH CORPORATION
01.2024 - 12.2025
  • Over 50+ case loads daily
  • Provider services claims and benefit eligibility
  • Reissued payments for claims
  • Claims reprocessing
  • Benefit inquiries
  • Billing codes verifier

Level 2 Case Manager

Alta Resources
07.2017 - 10.2022
  • Managed caseload of 30+ accounts/cases per day
  • Handled all escalated calls and cases
  • Helped customers receive appropriate, high-quality care with reasonable results.
  • Provide rental assistance and/or reimbursement
  • Approve or deny mechanical repair coverage, car payments, and hotel stays.
  • Escalate to lemon law upon completion of required repair attempts..
  • Addressed delays in vehicle discharge, postponed repairs and equipment unavailability

Technical Support Specialist

Alorica
06.2015 - 02.2019
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Troubleshoot TVs , DVD players, pressure washers, surround systems, and printers.
  • Resolved 40+ technical support inquiries per day.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Submitted service tickets for equipment maintenance requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Education

Diploma -

East Lee County High School
Lehigh Acres, FL
05.2013

Skills

  • Customer Service
  • Conflict Resolution
  • Telephone Etiquette
  • Case Conferences
  • Data Entry and Analysis
  • Critical Thinking
  • Case Planning
  • Patient Management
  • Judgment and Decision-Making
  • Case Notes
  • Case Management Tracking
  • Case Planning and Management
  • Annual Case Reviews
  • Speaking
  • Writing
  • Documentation

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

CVS HEALTH CORPORATION
01.2024 - 12.2025

Level 2 Case Manager

Alta Resources
07.2017 - 10.2022

Technical Support Specialist

Alorica
06.2015 - 02.2019

Diploma -

East Lee County High School