Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maciel Espinosa

Maciel Espinosa

Winter Haven,FL

Summary

Experienced customer-oriented professional with a strong multi-tasking abilities and excellent phone handling skills. Looking to obtain a position in a company where I can use my experience and skills to grow and expand.

Overview

9
9
years of professional experience

Work History

Travel Agent Supervisor

JPMorgan Chase
12.2023 - Current
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created and managed project plans, timelines and budgets.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Escalations Department

JetBlue Airlines
07.2021 - 12.2023
  • Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Dispatch Agent

B Garza Transportations LLC
06.2017 - 06.2021
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed dispatching, routing, and tracking.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Assisted in resolving customer complaints and grievances.

Medical Referral Specialist

Lahens Medical Center
03.2016 - 05.2017
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Processed medical insurance claims and payments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Assisted with medical coding and billing tasks.

Education

Certificate of Technical Studies - Nursing

Professional Academy of Health
Orlando, FL
01-2015

High School Diploma -

Riverdale High School
Fort Myers, FL
08-2008

Skills

  • Coaching and mentoring
  • Bilingual communication
  • Strong organization
  • Medical terminology

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Travel Agent Supervisor

JPMorgan Chase
12.2023 - Current

Escalations Department

JetBlue Airlines
07.2021 - 12.2023

Dispatch Agent

B Garza Transportations LLC
06.2017 - 06.2021

Medical Referral Specialist

Lahens Medical Center
03.2016 - 05.2017

Certificate of Technical Studies - Nursing

Professional Academy of Health

High School Diploma -

Riverdale High School

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Maciel Espinosa