Macienda Acosta
San Leandro
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
The UPS Store Inc.
San Leandro, CA
08.2023 - Current
- Resolved customer inquiries and issues efficiently, enhancing satisfaction and loyalty.
- Provided accurate information on services, products, and pricing to customers.
- Assisted in training new staff on customer service protocols and company policies.
- Collaborated with team members to streamline processes and improve service delivery.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Sales Associate
Bed Bath and Beyond
San Leandro
03.2016 - 12.2020
- Rang up sales
- Maintain clean and orderly checkout areas
- Answered customers' questions.
- Collaborated with team members to achieve sales goals and improve performance metrics.
- Implemented promotional displays that increased product visibility and sales engagement.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Media Arts & Animation
University of Silicon Valley
Santa Clara, CA12-2020
Skills
- Adobe Creative Suite (Indesign , Photoshop, After Effects
- Maya (Autodesk)
- Blender
- Sketching and illustration
- Responsive design
- Perspective and Rendering
- Microsoft Word
- Unreal engine
Timeline
Customer Service Representative
The UPS Store Inc.
08.2023 - Current
Sales Associate
Bed Bath and Beyond
03.2016 - 12.2020
Bachelor of Science - Media Arts & Animation
University of Silicon Valley