Mackenzie Fabiny
Buffalo
Summary
Knowledgeable and loyal with solid background in order management and process optimization. Successfully streamlined ordering systems and improved accuracy, ensuring timely and efficient order fulfillment. Demonstrated strong analytical and problem-solving skills, consistently maintaining high levels of customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Customer Service Parts Order Specialist
Derrick Corporation
02.2020 - Current
- Boosted customer satisfaction, addressing and resolving any issues or concerns regarding orders promptly and professionally.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Optimized warehouse organization for efficient order fulfillment, designing a logical layout for easy product access.
- Improved data entry procedures within the company, training colleagues in using the latest tools to maintain accurate records.
- Transformed customer service experience by consistently providing prompt responses to inquiries via email or phone calls ensuring all concerns are addressed immediately.
- Increased on-time delivery rates through careful coordination of logistics operations and effective communication with department leads.
- Monitored and tracked inventory to achieve prompt order fulfillment.
Centrifuge Repair Technician
Derrick Corporation
07.2016 - 02.2020
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Inspected and tested, repaired and refurbished products for proper operation.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
Centrifuge General Laborer
Derrick Corporation
02.2006 - 07.2016
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Performed quality checks on products and materials to identify any defects.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
Education
Associate of Science - Criminal Justice
Niagara County Community College
Sanborn06-2009
Skills
- Order management
- ERP systems experience (specifically Infor Syteline)
- Data entry skills
- Order picking
- Order tracking
- Shipping procedures
- Time management
- Team collaboration
Timeline
Customer Service Parts Order Specialist
Derrick Corporation
02.2020 - Current
Centrifuge Repair Technician
Derrick Corporation
07.2016 - 02.2020
Centrifuge General Laborer
Derrick Corporation
02.2006 - 07.2016
Associate of Science - Criminal Justice
Niagara County Community College
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