Mack Hansen
Payson,UT
Summary
Proven track record at Triple T in leveraging expertise in equipment troubleshooting and a commitment to quality assurance. Excelled in providing technical support and conducting training, demonstrating exceptional analytical thinking and problem-solving abilities. Organized technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
12
12
years of professional experience
Work History
Service Technician / Field Supervisor
Triple T
05.2018 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed supporting components such as fuel lines and wiring to complete systems.
- Filled out detailed work orders for each job completed.
- Worked overtime, holidays and weekends to accommodate company needs.
- Supervised and instructed assistants, conducted technical trainings, gave technical support.
Warehouse Fulfillment Associate
Rocky Mountain ATV
03.2017 - 04.2018
- Wrapped pallets in shrink wrap prior to loading.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Completed inventory accounts to keep records current and promote accurate ordering.
Precious Metals Refining & Mining
Father In Law
04.2015 - 02.2017
- Maintained safe operations of induction furnace melting metal such as gold and silver.
- Operated equipment such as lift trucks, bobcats to transport materials and products.
- Performed maintenance on small scale mining equipment
Saw & Forklift Operator
Xtra Custom Components
12.2012 - 02.2015
- Set up and calibrated machinery to meet specific production requirements.
- Trained newly hired employees on machine operations and control set ups, explaining safety procedures to prevent injuries.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Set up sawing machines to accurately cut materials to specified sizes and dimensions.
- Maneuvered forklifts safely in congested and confined areas.
- Loaded & unloaded semi trailers.
Education
Certificate of Completion - Full Stack Web Developer
University of Utah
Salt Lake City, UT / Online / Bootcamp07.2022
Certificate of Completion - HVAC
Mountainland Applied Technology College
Orem05.2020
High School Diploma -
Lehi High School
06.2011
Skills
- Work Documentation
- Quality Assurance
- Customer Service
- Equipment Troubleshooting
- Professional and Courteous
- Technical Support
- Analytical Thinking
- Problem Resolution
- Problem-solving abilities
- Computer Proficiency
Timeline
Service Technician / Field Supervisor
Triple T
05.2018 - Current
Warehouse Fulfillment Associate
Rocky Mountain ATV
03.2017 - 04.2018
Precious Metals Refining & Mining
Father In Law
04.2015 - 02.2017
Saw & Forklift Operator
Xtra Custom Components
12.2012 - 02.2015
Certificate of Completion - Full Stack Web Developer
University of Utah
Certificate of Completion - HVAC
Mountainland Applied Technology College
High School Diploma -
Lehi High School
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