Summary
Overview
Work History
Education
Skills
Timeline
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Mackaela Pettz

Liberty,MO

Summary

Adaptable and result driven professional with over 5 years of experience in property management, and portfolio management. Proven expertise in contract compliance, conflict resolution, and client relationship management. Demonstrated ability to manage portfolios with high client retention, oversee large scale projects, and maintain strong vendor relationships. Skilled in tenant and homeowner relations. Adept at multitasking and producing exceptional results in fast paced enviornments.

Overview

5
5
years of professional experience

Work History

Portfolio Manager

Firstservice Residential
Kansas City, Missouri
12.2022 - Current
  • Currently managing 12 communities. and 15 Budgets
  • Inspect properties regularly to identify deficiencies and schedule repairs.
  • Handle resident complaints and expedited maintenance requests.
  • Demonstrate in-depth knowledge of community rules and regulations.
  • Collaborate with board of directors to address financial matters and develop budgetary guidelines.
  • Facilitate timely resolution to neighborhood challenges and tenant complaints.
  • Answer calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Manage day-to-day activities involving tenants, subcontractors and property management.
  • Plan, schedule and coordinate general maintenance for residential properties.
  • Oversee projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Meet with committees to address concerns and goals of the communities

Assistant Portfolio Manager

Voepel Property Management
Kansas City, MO
10.2020 - 12.2022
  • Managed 510 properties in total. 443 Single Family homes. 1 Class A Multi Family Luxury Apartment Complex 67 total units
  • Leasing/Renewal rates staying above 90%
  • Handled all resident delinquency and rent collection. Keeping delinquent rent under $12,00.00 in total
  • Point of contact for tenants. EX: maintenance, rent, lease, renewals
  • Establish rental rates by surveying local rental rates and calculating overhead costs, depreciation and profit goals for owners
  • Submitted delinquent accounts to attorneys and outside agencies for collection
  • Attending trials and court for eviction hearings
  • Point of communication between owners, vendors and maintenance department
  • Leasing experience for single family homes
  • Marketing and posting vacant properties on rental platforms
  • Inspected grounds, facilities and equipment routinely to determine necessity of repairs and maintenance
  • Planned and scheduled general maintenance, major repairs and remodeling projects for properties
  • Investigated and resolved tenant complaints, following management rules and regulations
  • Met with prospective tenants to show properties and explain terms of occupancy.
  • Experience entering rent payments, and rental assistance
  • Appfolio experience

Education

Bachelor of Science - Health Studies

University of Central Missouri
Warrensburg, MO
05.2016

Skills

  • Connect Experience
  • Appfolio Experience
  • Time Management Skills
  • Excellent and Proficient Communication
  • Planning and Organization
  • Patience and Flexibility
  • Adaptable
  • Fair Housing Mandates
  • Decision Making
  • Dispute Handling
  • Complaints Investigation
  • Board of Directors advisement
  • Critical Thinking
  • Employee motivation and guidance
  • Project management from $50,000 to $1,000,000
  • Ability to multitask and produce exceptional results
  • Debt Control
  • Client Relations
  • Variance Analysis
  • Expense Tracking
  • Budget Planning

Timeline

Portfolio Manager

Firstservice Residential
12.2022 - Current

Assistant Portfolio Manager

Voepel Property Management
10.2020 - 12.2022

Bachelor of Science - Health Studies

University of Central Missouri

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Mackaela Pettz