Mackaya Lindsey
Rosharon,TX
Summary
Dedicated Childcare and Customer Service Professional with expertise in building trust with families through critical thinking and problem-solving. Developed leadership capabilities in collaborative environments, effectively managing and motivating teams to drive projects to completion. Focused on leveraging organizational skills to enhance community engagement and support child development in a new field.
Overview
3
3
years of professional experience
Work History
Babysitter
Linhart Family
Pearland, TX
08.2021 - 05.2022
- Supervised children's activities, ensuring safety and engagement during playtime.
- Prepared nutritious meals and snacks, accommodating dietary restrictions and preferences.
- Assisted with homework, fostering educational development and critical thinking skills.
- Maintained a clean and organized environment to promote health and well-being.
- Managed schedules for outings and activities, ensuring timely transitions between tasks.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up playroom.
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
Leadership Team Member
Chick-fil-A
Pearland, TX
05.2019 - 03.2022
- Led team in delivering exceptional customer service, enhancing guest satisfaction and loyalty.
- Streamlined operational workflows, resulting in increased efficiency during peak hours.
- Mentored new team members, fostering a collaborative and productive work environment.
- Implemented training programs to improve staff performance and adherence to company standards.
- Coordinated team schedules to optimize coverage and maintain service quality during busy periods.
- Led change management efforts, successfully navigating organizational transitions while maintaining employee morale and engagement.
- Facilitated effective communication among team members, promoting transparency and accountability throughout the organization.
- Assisted with new hire processing and existing training programs.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Pearland, TX12-2026
Bachelor of Science - Nursing
Baylor University
Waco, TXSkills
- Problem-solving
- Attention to detail
- Time management
- Reliability
- Child engagement
- Dependability
- Strong work ethic
- Trustworthiness
- Detail orientation
- Toddler and infant care experience
- CPR certified
- Team leadership
- Interpersonal skills
Accomplishments
- Cared for 3 children ages 4, 6 and 6.
- Youngest team leader at the time at Chick-fil-A at the age of 17
- Made Dean's list at Baylor Fall 2022
Timeline
Babysitter
Linhart Family
08.2021 - 05.2022
Leadership Team Member
Chick-fil-A
05.2019 - 03.2022
Bachelor of Science - Nursing
Baylor University
Bachelor of Science - Nursing
Chamberlain College of Nursing