Overview
Work History
Education
Skills
Timeline
Generic

Mackayla Wallace

Mount Calm,TX

Overview

9
9
years of professional experience

Work History

Vet Tech

Brazos Valley Equine Hospital
Waco, TX
07.2020 - Current
  • Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
  • Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
  • Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
  • Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
  • Provided thorough aftercare instructions for clients, promoting successful at-home recovery for patients.
  • Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
  • Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
  • Contributed to team collaboration through effective communication and cooperation with colleagues.
  • Educated pet owners on preventative care measures to promote optimal animal health longterm.
  • Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
  • Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
  • Regularly monitored inventory levels and reordered supplies as needed for uninterrupted clinic operations.
  • Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
  • Developed strong relationships with clients through excellent customer service skills and genuine compassion for their pets'' needs.
  • Participated in continuing education opportunities to stay current on best practices within the veterinary field.
  • Provided support during dental procedures through proper equipment handling and maintenance of oral hygiene standards in patients.
  • Collected diagnostic samples efficiently while minimizing stress on both animals and their owners during the process.
  • Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
  • Conducted routine physical examinations under the supervision of veterinarians to assess overall patient health status accurately.
  • Collaborated with local animal shelters as a clinic liaison, facilitating the provision of necessary medical care for rescued animals.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Answered owner animal health questions and advised on best care practices.
  • Administered medications to animals in treatment and documented changes in condition.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Collected and prepared specimens for laboratory testing.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Obtained patient history from owners and performed physical examinations.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
  • Educated clients on nutrition, preventive health and other animal care.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Administered vaccinations to variety of animal species.
  • Designed and created client education materials and marketing materials for hospital services.

Customer Service Cashier

Academy Sports + Outdoors
Burleson, TX
01.2019 - 01.2020
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Ensured timely resolution of any discrepancies encountered during daily financial audits.
  • Participated actively in team meetings to discuss strategies for improving overall performance within the department.
  • Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Utilized various software applications to process customer orders.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Checked personal identifications during alcohol and tobacco sales.
  • Set up new sales displays each week with fresh merchandise.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Office Assistant

Bossier Dodge Chrysler Jeep Ram
Hillsboro, TX
06.2019 - 10.2019
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Reduced operational costs through effective inventory management and negotiation with vendors.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Boosted employee morale with thoughtful event planning and team-building activities.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Optimized workflow processes through regular evaluation of office procedures for potential improvements.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Supported business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Managed travel arrangements for executives, resulting in cost savings on flights, accommodations, and transportation services.
  • Coordinated office events that promoted team cohesion and boosted overall morale among employees.
  • Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
  • Handled payroll duties accurately ensuring all employees received their paychecks on time.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Delivered clerical support by handling range of routine and special requirements.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Monitored security to help maintain equipment, data and information safety.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.
  • Purchased and maintained office supplies.
  • Created and maintained detailed records of all office activities.
  • Assisted with onboarding of new employees.
  • Supported staff on special assignments and ad hoc projects.
  • Edited documents to keep company materials free of grammar errors.
  • Compiled and analyzed data to produce reports.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Monitored and tracked budgets and expenses.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Coordinated travel arrangements for staff members.

Manager

Brick Alley Boutique
Clifton, TX
10.2017 - 01.2019
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.

Sales Associate

Maurice's
Hillsboro, TX
08.2016 - 05.2017
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Sales Associate

Gap
Hillsboro, TX
04.2015 - 05.2016
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Education

No Degree - Phlebotomy

Hill College
Cleburne, TX
07.2018

Skills

  • IV Medication Administration
  • Controlled Substance Management
  • Vaccine Administration
  • Post-operative Care
  • Animal Restraint
  • Medication Administration
  • Diagnostic Imaging
  • Parasite Control
  • Animal Grooming
  • Anesthesia Administration
  • Patient Monitoring
  • Inventory Management
  • Euthanasia Procedures
  • Preventive Care
  • Medical Record Keeping
  • Veterinary Medicine
  • Animal Behavior Analysis
  • Emergency Care
  • Equipment Maintenance
  • Nutritional Counseling
  • Wound Management
  • Animal Handling
  • Appointment Scheduling
  • Pathology Sampling
  • Client Education
  • Dental Prophylaxis
  • Physical Examinations
  • Reception Duties
  • Team Communication
  • Surgical Assistance
  • Laboratory Procedures
  • Intravenous Injection
  • Cytocentesis
  • Catalase Testing
  • Physical Examination
  • Equine Lower Leg Wrap
  • Jugular Intravenous Catheterization
  • Tail Restraint
  • Thoracic and Abdominal Radiograph
  • Medical History Collection
  • Veterinary Office Administration
  • Wound Treatment
  • Vital Signs
  • Administering First Aid
  • Diagnostic Sampling
  • Dietary Recommendations
  • Breeding Consultation
  • Animal Behavior Observation
  • Heartworm Diagnostic Testing
  • Medication Dispensing
  • Vaccinations
  • Clinical Pathology
  • X-Ray Review
  • General Anesthesia Monitoring
  • Instrument Pack Sterilization
  • Ear Sample Collection
  • Fluorescein Stain Test
  • Skin Scraping
  • Surgical Procedures and Support
  • Supply Restocking
  • Euthanasia
  • Patient Bathing
  • Restraint Pole Use
  • Procedure Support
  • Surgical Scrubbing Procedures
  • Intramuscular Injection
  • Anal Sac Expression
  • Patient Positioning
  • Lab Operations
  • Surgical Preparation
  • Aseptic Techniques
  • Suture Removal
  • Clinical Research
  • Medication Labeling
  • Emergency and Preventive Care
  • Treatment Administration
  • Medical Equipment Maintenance
  • Euthanasia Assistance
  • Equipment Sterilization
  • Staff Training
  • Prescription Management
  • Dental Procedures
  • Diagnostic Equipment
  • Client Relations
  • Intravenous Feedings
  • Animal Vaccinations
  • Surgery and Procedure Preparation
  • Drug Inventory Oversight
  • Post-Surgical Monitoring
  • Laboratory Testing
  • Bathing and Nail Clipping
  • Wound Dressing and Suturing
  • Treatment and Research Records
  • Clear Communication
  • Client Counseling

Timeline

Vet Tech

Brazos Valley Equine Hospital
07.2020 - Current

Office Assistant

Bossier Dodge Chrysler Jeep Ram
06.2019 - 10.2019

Customer Service Cashier

Academy Sports + Outdoors
01.2019 - 01.2020

Manager

Brick Alley Boutique
10.2017 - 01.2019

Sales Associate

Maurice's
08.2016 - 05.2017

Sales Associate

Gap
04.2015 - 05.2016

No Degree - Phlebotomy

Hill College
Mackayla Wallace