Mackean Morford
Johnstown,CO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Costumer Service Representative
Enterprise Rent-A-Car
Fort Collins, CO
03.2021 - 08.2024
- I would answer numerous phone calls to deal with costumer's account to see what problems they were having or what issues they were running into
- Resolved customer problems/issues by providing accurate product information and solutions
- Had to have advanced computer/technology skills
- Provided exceptional customer service to ensure customer satisfaction
Delivery Driver
TimberRock Landscape Center
Windsor, CO
07.2018 - 02.2021
- Drove a single axel dump truck that would hold various landscape materials like mulch or rock
- Each truck held up to 12 tons of material so attention to detail while driving was a must
- Operated a front end loader to fill company trucks and customer’s trucks or trailers
- Made up to 12 deliveries per day across Northern Colorado, requiring strong time management and organizational skills
- Performed manual labor by stacking flagstone and assorted rocks weighing 10–100 lbs when not assigned to deliveries or loader operation
- Consistently delivered outstanding customer service to guarantee customer satisfaction with the placement of ordered materials
Retail Sales
Under Armour, Inc
Loveland, CO
05.2017 - 05.2018
- Began in the retail department by organizing merchandise, assisting customers, and maintaining store presentation, eventually advancing to cashier responsibilities, including handling transactions and managing cash
- Provided excellent customer service by warmly greeting customers as they entered and exited the store, ensuring a welcoming and positive experience
- "Demonstrated strong attention to detail while folding and sorting clothing, merchandising new products during store rearrangements, and ensuring accurate pricing and labeling
Landscaper/Laborer
Town of Johnstown
Johnstown, CO
05.2014 - 08.2016
- Held a summer position during college, performing a variety of landscaping and maintenance tasks
- Responsibilities included lawn care, sprinkler system repair, landscaping, tree branch removal, and maintaining the cleanliness and professional appearance of business properties.
- Demonstrated strong customer service skills and proficient operation of various landscaping and maintenance equipment.
Education
Bachelor of Science - Business Management
Colorado State University
Fort Collins, CO12.2020
Skills
- Advanced Technology Skills
- Quick Learner
- Self Motivator
- Good Listener
- Hard Worker
- Excellent Communication Skills
- Sales Expertise
- Team Collaboration
- Customer Service
- Relationship Building
- Problem-Solving
References
- Troy Tollar, Coach, 970-227-5707
- Cory Romkee, Former Boss, 970-214-7881
- Alexzandrea Goodman, Former Professor, 970-408-1565
Timeline
Costumer Service Representative
Enterprise Rent-A-Car
03.2021 - 08.2024
Delivery Driver
TimberRock Landscape Center
07.2018 - 02.2021
Retail Sales
Under Armour, Inc
05.2017 - 05.2018
Landscaper/Laborer
Town of Johnstown
05.2014 - 08.2016
Bachelor of Science - Business Management
Colorado State University